Join to apply for the Receptionist role at The Harcourt Hotel
EXPERIENCED RECEPTIONIST - From SEPTEMBER 2025
FULL TIME (40HRS) & PART TIME HOURS AVAILABLE (24 to 32 hours)
We are recruiting for someone to deliver the Wow! Factor within our Front Office team and lead from the front. The Front Office Team must deliver and expect exceptional guest service at all times, organise, allocate and deliver all levels of guest accommodation requirements and exceed guest expectations daily. The role requires an organised and professional approach with technical ability across front office systems and knowledge of hotel operations from a similar role in a similar setting. This role operates from the front line and will be integral to the hotel\'s professional, exceptional and standards-driven reputation.
Responsibilities
* Meet, greet and check in all hotel guests
* Operate the hotel booking systems (Hotsoft)
* Respond to daily guest enquiries, requests and expectations; problem solving as needed
* Deliver exceptional customer care and guest service
* Work independently and as part of the Front Office Team; maintain a professional, reliable presence
Qualifications
* Excellent spoken and written English
* Minimum 1–2 years front office experience in a 3*/4* property
* Solid knowledge of Front Office procedures and systems
* Highly organised
* Excellent Microsoft Office skills; Word, Excel, and Hotsoft preferable
Experience
* A minimum of 1–2 years in a hotel reception environment
* Experience with HotSoft Front Office System is preferable
* Friendly, positive can-do attitude
* Fluent in English (written and spoken)
* Excellent telephone manner
* Commitment to delivering exceptional service
Benefits
* Training
* Meals on duty
* Uniform supplied
* Social events
* Career development
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
Industries
* Administrative and Support Services
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