Are you detail-oriented, analytical, and fluent in English? Do you enjoy supporting users while working with data to identify patterns and ensure accuracy? If so, this could be the job for you
As a
Customer Service and Business Data Technician
, you will be responsible for providing support via email to general users and businesses as well as researching, analyzing, and validating information using web-based maps and news articles/social media/official websites.
We are looking for candidates with native speaker fluency in English.
On a given day, your work might include:
Providing support to general users of the maps app
Trouble-shooting and if required, escalating issues
Dealing with business queries, in accordance with company policies
Evaluating data quality through web-based research and phone calls
Applying critical thinking to identify high-level trends
Identifying root cause(s) of trending issues through web-research
Creating analytical reports
Candidates must:
Be eligible to work in Ireland
Have native speaker fluency in English, both verbal and written
Be willing to work on a full-time basis under a hybrid modality in Cork, Ireland
An ideal Customer Service and Business Data Technician would be:
Detail-oriented, analytical, and passionate about solving problems
Passionate about IT and familiar with iOS and macOS
Able to work with large datasets, identify patterns and trends, and draw conclusions to recommend actions
Comfortable with placing outbound calls
Passionate about IT and familiar with iOS and macOS
Comfortable working independently, as well as in a small and large cross-functional team
It would be great if you have
:
Experience with spreadsheets
Experience with database systems
Customer support experience in a technical environment
Familiarity with basic GIS concepts
Familiarity with web-based map applications
Experience in data analysis
Experience with social media sites
University Degree in Business Analysis or equivalent combination of education and experience
More information:
Specified Purpose Contract with possibility of extension (with 6-months' probation period)
Full-time position under a hybrid modality in Cork, Ireland
Day shift from Monday to Friday
Benefit allowance
Birthday leave
10% discount on specific Company Healthcare Insurance
10 to 15% discount on annual membership at a particular gym
50% of the cost of shuttle services covered by RWS
Bike to Work scheme
If you are interested in the position and fulfill the requirements, please hit "Apply" and complete your application.
We look forward to hearing from you, Thank you
Keywords: Data analyst jobs, Data analysis, Bilingual Jobs, Customer Support, Customer Service, technical support, tech support, IT jobs, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland