Working Hours: 40 hours (5 days) per week plus 1 in 6 Saturdays in our Northpoint hospital
No Sundays, Bank Holidays, or out-of-hours work
The Role:
We are seeking a friendly, confident, and organised receptionist to join our dynamic and experienced team. This is a client-facing role that requires exceptional communication and multitasking skills. You’ll be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our small animal practice.
Key Responsibilities:
* Greeting clients and managing appointments using our tailored booking system (Merlin)
* Answering phone calls and responding to client queries professionally and efficiently
* Handling payments, processing transactions, and managing end-of-day cash procedures
* Managing stock levels and assisting with deliveries, including light lifting
* Maintaining cleanliness and high standards throughout the practice
* Supporting the wider team with general administrative duties
* Building product knowledge to assist clients with queries
About Us
We are a 100% Small Animal veterinary group based around Cork city. Our very busy referral hospital is based in Northpoint on the Northside of Cork city. We also have clinics located in Blackpool, Cobh, Passage West and on Kinsale Road.
Our branch practice in Cobh has Ultrasound, Radiography, and a fully equipped laboratory. It is mostly first opinion in the small, picturesque seaside village. We have a loyal, local client base which is well established and a very close-knit team of 1 Veterinary Surgeon, 1 Veterinary Nurse and 1 Receptionist.
Our industry leading referral services include CT Scanning, Radiography, Ultrasound, Laparoscopy, Endoscopy, Inhouse Laboratory, Orthopaedic Surgery (including spinal surgery), Hospitalisation facilities, Canine Hydrotherapy and Rehabilitation, and a 24-hour Emergency Service. We have over 40+ staff members and are continually looking to expand; the majority or our Vets and Nurses holding their own certificates or specializing in their own area of interest.
Since opening in 2003 we have improved the range and quality of services available to our clients and we are continually looking to expand. At present, we have over 40+ staff members in our group including 16 Veterinary Surgeons, 18 Veterinary Nurses and 8 Support staff. Many of our Vets and Nurses hold their own certificates or specialize in their own area of interest and we encourage further professional development with our fully funded certificates.
We are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting. The successful applicant must have:
* Previous receptionist or front-of-house experience in a customer service environment
* Strong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entry
* Experience with cash handling and confident discussing payments with clients
* Excellent communication and interpersonal skills
* High standards of cleanliness and organisation
* Team-oriented and willing to support others as needed
* Passion for animal welfare
What We Offer (Benefits subject to pro-rata where applicable)
We offer a competitive salary along with great benefits, including:
* Leave: Annual Leave, Birthday Leave, Paid Maternity, Paternity, Bereavement, and Sick Leave
* Wellbeing: Cycle to Work Scheme, EAP Access, Free Flu Jabs, Discounts (Retail & Virtual Gym), & Access to Company Programmes (LGBTQ+, Wellbeing, etc.)
* Financial Support: Employer Pension Contributions, Discounted Staff Pet Veterinary Fees
Join Our Team
If you're passionate about animal welfare and enjoy helping both pets and their owners, we’d love to welcome you to the Sunbeam team.
Apply now and take the next step in your veterinary reception career – one paw at a time.
We welcome applications from all backgrounds.
As a BAME and LGBTQIA+ inclusive employer, and a Disability Confident Employer, we actively encourage applications from diverse groups. Please let us know if any reasonable adjustments are required during the recruitment process.
Closing date for applications: Friday 3rd October
Sunbeam Veterinary Hospital, Cobh
Unit 8, Ticknock Retail Park, Cobh, P24 FY67, Ireland
#J-18808-Ljbffr