Job Title: Accounts Administrator Department: Finance Job Type: 12 month Fixed Term Contract Hours: 35 per week (Full-Time) Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics. Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do. ROLE PURPOSE To maintain the Insurer ledgers for current and aged claims thus helping to reduce debt by maximising claim submissions To ensure all Patient claims are collated correctly and efficiently and submitted to the relevant Insurers in a timely manner and in accordance with their individual contract To maintain a high standard of quality checking thus minimising the number of pended, returned or rejected claims To deal with Patients, Consultant and Staff queries in an efficient, professional and courteous manner at all time. Being personally accountable for your own actions at all times. KEY RESPONSIBILITIES 1.Key Areas of Responsibility Review Patient claim packs for accuracy and completeness and obtain any missing information required in order to submit the claim for assessment to the relevant Insurer Identification of claims with errors that cannot be submitted to the Insurers and being pro-active in trying to resolve this in a timely manner Daily scanning and submissions of Patient claims to relevant Insurers in accordance with their relevant cut-off dates whilst ensuring swift turnarounds along with a high standard of quality Management of Consultant files ensuring paperwork is chased and received in a timely manner, requesting and copying charts where necessary Resolution and resubmission of any VHI returns that come back as quality errors Adhere to and a full understand of the Insurer contracts with which in the claims checking process Weekly reconciliation of claims submitted to each Insurer and filing of claim submissions Assist with the daily cash collection from outpatients and posting insurer remits as required Deal with routine calls from patients, consultants and staff. Queries must be resolved daily, or escalated to the Patient Accounts Manager if further action is required. A professional and courteous approach is expected at all times, for both internal and external customers Supporting the standardisation and improvement of processes, procedures, controls and systems Utilisation of Excel and Word Processing skills to maintain up-to-date spreadsheets and statistics. Carry out other such duties as required by the Patient Accounts Manager 2.Communication Skills Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care. Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety. Recognise limitations and seek assistance where necessary. Attend and contribute to appropriate meetings. Accept constructive advice when appropriate. Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic. 3.General Expectations Support the philosophy, objectives and goals of Blackrock Clinic. Observe the appropriate lines of authority. Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic. Demonstrate flexibility by assisting in all areas of the hospital/clinic as required. The Ward/Unit Manager depending on the availability of locum cover will arrange annual leave; this usually means the holiday periods i.e. Easter, summer and Christmas. Participate in developing and providing quality care within Blackrock Clinic. Assist in orientation of new personnel. Continue to develop personal knowledge and skills and seeks outside educational opportunities. Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic. Is always punctual on duty. Flexible attitude to changing work practises. Why work at the Blackrock Clinic? At the BlackrockClinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from: Competitive salary Onsite parking Pension Annual bonus* Discounted café Sports and Social club Employee Assistance Programme Discounted onsite pharmacy Please Note: Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received. ? Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work. Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit. Skills: AR Finance Admin