Technical Solutions Engineer Associate, Scaled Solutions
Eemshaven, Netherlands; Saint‑Ghislain, Belgium; Fredericia, Denmark; Hamina, Finland; Dublin, Ireland
About the job
The Google Cloud Platform team helps customers transform and build what’s next for their business with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers—developers, small and large businesses, educational institutions and government agencies—see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes using technology to connect with customers, employees and partners.
As a member of the Scaled Solutions team, you will work with Google Server Operations and the Data Center Software teams, delivering technical and process solutions that drive operational excellence. You will help problem‑solve at scale, troubleshoot issues globally, and create innovations in technology, operational processes, and policies. Your focus will be on resolving workflow execution blockers due to systems and software issues across the supply chain software stack to enable capacity fulfillment and enablement operations in Google data centers worldwide, driving operational efficiency and cost‑savings for Google Cloud.
Responsibilities
Diagnose and troubleshoot data center blockers and stakeholder concerns to achieve swift resolution.
Design, improve, and iterate on internal tools, software, and automated frameworks to streamline the issue management life‑cycle.
Create standardized technical playbooks and processes that enable the Google Server Operations team to manage and resolve issues autonomously.
Partner with Engineering and Server Operations stakeholders to investigate, identify, and fix the fundamental root causes of negative business outcomes.
Manage project schedules and timelines while fostering engagement with various cross‑functional partners and providing essential business support by participating in weekend on‑call duties or assigned work shift rotations.
Qualifications
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
Minimum of 2 years of experience troubleshooting and advocating for customers’ needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Preferred Qualifications
2 years of experience with 2 or more of the following: Web Technology, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience in technical consulting on supporting enterprise customers with high service‑level objective and service‑level agreement requirements.
Experience with cloud computing (certifications, internships, coursework, etc.).
Experience owning a full life‑cycle of technical projects, including design, development, maintenance, and driving long‑term improvements.
Experience developing backend applications or shell scripts.
Google is an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law.
#J-18808-Ljbffr