Customer Relationship Manager |County Clare, Ireland (Onsite) | Life Sciences & Specialist Logistics
Do you enjoy leading teams, supporting customers, and working hands-on to keep operations running smoothly? Are you confident managing relationships and solving problems in a fast-paced environment?
We're looking for a Customer Relationship Manager to oversee a small, experienced team and act as the key connection between customers and internal operations.
What's in It for You
* A supportive, easy-going culture with high autonomy
* Opportunity to shape the role and grow into mid-management
* Work daily with cross-functional teams across logistics, quality, operations, finance, and production
* Join a stable, collaborative team with long tenure and strong team spirit
What You'll Be Doing
* Lead and support a team of three customer service specialists
* Act as the primary escalation point for customer issues
* Get hands-on with customer communication, documentation, and daily operations
* Coordinate with internal teams to ensure smooth workflow
* Contribute to process improvements, reporting, and customer relationship growth
What We're Looking For
* Ideally experience in logistics and life sciences
* Strong communication and relationship-building skills
* Hands-on, detail-oriented, and comfortable taking ownership
* Organised and adaptable, with the ability to manage shifting priorities