Job Overview
We are seeking a highly skilled and motivated Senior Site Reliability Engineer to join our team.
* This role is ideal for an individual who thrives in a fast-paced, collaborative environment and is passionate about driving reliability, scalability, and customer satisfaction.
Key Responsibilities:
The Senior CSRE plays a crucial role in ensuring the availability, reliability, and performance of critical services at scale. This includes managing large-scale distributed systems focusing on minimizing downtime and improving system resilience.
1. Maintain customer trust by ensuring stability & functionality of services
2. Drive continuous enhancement of processes tools & methodologies to support evolving needs of service
3.
The incumbent will lead high-priority escalations adopting a customer-first mindset coordinate execute complex incident response procedures ensure timely resolution thorough postmortems collaborate with cross-functional teams enhance system robustness demonstrate proactive mindset help preempt escalations ensure reliable operations document resolutions root causes best practices enrich knowledge base promote self-service solutions mentor coach team members fostering culture continuous learning knowledge sharing collaboration participate strategic AI automation projects designed increase efficiency fleet operations troubleshooting delivering better product experience customers given customer-facing nature this SRE role exceptional communication skills essential articulate complex technical solutions lead critical incident calls confidence even high-pressure environments