Blue Nile is looking for a passionate and talented full timeCustomer Service Specialiststo join our team of Diamond and Jewellery Consultants. We are looking for individuals with Customer Service / Sales Skills who are passionate about providing phenomenal customer service to join our remote team. Our most successful Sales / Customer Specialists enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.Responsibilities of the Customer Service Specialist:Provide phenomenal customer service to every Blue Nile customerDemonstrate excellent knowledge of Blue Nile products, practices, policies and proceduresPrioritize customer calls, customer email, and other customer interactionsBuild lasting customer relationships through care and responsivenessOffer no-pressure advice and guidance to help our customers make decisions with confidenceEffectively solve problems and find the best solution for both the customer and Blue NileConsistently meet or exceed the department's expectation for productivity levelAbility to manoeuvre effectively and efficiently through all computer systemsKeep up to date and informed on all daily communicationsProvide assistance and troubleshooting for payment processingWork cross-functionally with all teamsOccasional market, customer, and competitive researchBlue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewellery. Our standards are amongst the highest of all jewellers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.We embrace a culture of adaptability. Our team is innovative and resourceful and makes an impact on both the business and each individual customer's personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.RequirementsNative level fluency, both written and spoken in English and the ability to compose a grammatically correct, concise and accurate written responsesStrong customer service and sales skillsAbility to establish instant rapport and instil trust and credibilityDetail oriented with excellent organisational skills; ability to multi-task and prioritise daily responsibilitiesAbility to work within deadlines in a fast-paced environmentCapable of working independently as well as with a teamStrong computer and typing skills, cross-functional experience working with technology teams is required