Key Responsibilities:
* To ensure the smooth and efficient operation of all hotel activities during overnight shift hours.
* To oversee front office operations, night audits, and hotel safety/security.
The successful candidate will have a comprehensive knowledge of procedures outlined in the Nights Standards Manual and be able to implement and carry out tasks accordingly.
They will also have a thorough understanding of invoicing, security, and cash handling procedures and be able to ensure that all aspects are followed at all times.
A high level of presentation and cleanliness is expected, with the ability to maintain the highest standards throughout the night.
Night Audits:
* To carry out all necessary tasks pertaining to Night Audits, including relevant reports and cash procedures.
* To implement and train night team members on agreed procedures.
Team Supervision:
* To supervise the night team members, ensuring that they carry out all duties assigned to them.
* To ensure that all tasks and checklists are actioned and completed during shift.
Customer Service:
* To deal with all customer queries at the Front Desk, including wake-up calls, taxis & newspapers.
Safety and Security:
* To ensure that the Hotel & Golf Links is secure at all times, and safe for guests e.g. that no emergency exits are blocked.
Financial Management:
* To bring any issues to the attention of the Rooms Division Manager.
* To oversee invoices/statements as required.
* To issue Trial Balance, Managers and Guest Ledger reports.
Communication:
* To bring customer comments or issues to the attention of your Manager.
* To maintain effective communications with all other Departments with specific attention to Front Office and Accounts.
Health and Safety:
* To have full knowledge of and be able to act upon the Hotel & Golf Links Fire and Health and Safety Procedures.
Occasional Duties:
* To carry out any other reasonable duties as requested by a member of the management team.
Required Skills and Qualifications:
* Guest relations
* Reservations
* Opera
Benefits:
* Parking meal Gym perks
* Staff Discounts free golf