Scope and purpose:To provide the highest levels of cleanliness and hygiene to the Company standards within the service specification.Responsible to:Operations ManagerLiaise with:Team leads, supervisors, clients and customers and delivery personnel.MAIN DUTIESHave full knowledge of all areas where JLL carry out operations.Schedule and provide trainings on Client site specific procedures, prepare training material and equipment.Create training specification and create, adjust and delete curriculum where necessaryManage SMS training system appropriately, add, delete, schedule and complete trainings with JLL site team.Update and maintain training and trackersComplete JLL on the job trainings with staff membersHave full working knowledge of all cleaning equipment, materials and agents and use cleaning equipment as directed by your line manager only after COSHH and equipment training has been given. Report any equipment which is faulty, mark as faulty and do not useReport any safety hazards or inappropriate compromises to the line Manager e.g. locked fire door, lifting flooring, lights not working etc.To be aware of material expenditure and cost and avoid unnecessary waste.Comply with all security regulations for cleaning materials, equipment and buildings as laid down by client and JLL and report immediately any shortages or discrepancies foundEnsure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations.Provide cover in other areas in times of sickness and holidaysComply with all Company & client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place;Document completion of duties by completing forms, reports, logs, and electronic records.Complete all required documentation accurately and legibly.Carry out all other reasonable tasks as directed by managementWorking closely with an Admin support on training planning and completionWork closely with supervisors from all areas to complete scheduled trainings and look ached on training requirements.Support audit completionExcellent communication skills essential to communicate with team members, team leads, supervisors, managers and client colleaguesExcellent organisational skills required to coordinate tasks and dutiesAdministration & organisational dutiesINFREQUENT DUTIESTo prepare and assist in any special functions, which may sometimes be outside normal working hoursTo report and act on customer and client complaints or compliments and any incidents of accident, fire, theft, loss, damage, or other irregularitiesTo attend meetings and training courses as may be necessary. Some of which may occur outside normal working hours.To carry out reasonable periods of overtime as may be required from time to timeTo train new colleagues by showing them tasks and how things are done.Upload all reports, noting and assigning actions ensuring follow up before closing outUsing platforms provided record all JLL training for team members.Support if required with track and trend on-time training.Take on ad hoc projects from time to time as deemed necessary. Recommend control improvements that add value to the business.Work with management /team leads/to develop practical solutions for issues identified and carry out special investigations as requiredCarry out SOP /JLL training as requiredAssist if required with client focused trainingHelping in Reviewing & Updating Company PoliciesKEY RESULT INDICATORSComply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.To be agreed with Line Manager for location. K.P.I.'s to be monitored as part of performance review and appraisal process.To deliver consistent level of service within the company standards to the contract specification and agreed performance qualitative and financial targets.NB. Whilst every effort has been made to ensure the details of this job description are correct – due to the varied requirements of the support services industry, this job description cannot be exhaustive. Therefore, the jobholder may be required from time to time to carry out other tasks as required by management to meet the operational needs of the business.