As Community Engagement Officer, you will be responsible alongside your Community Engagement colleagues to ensure that our customer's voice is heard within their communities and in ongoing service improvement at Tuath.
You will work alongside the Customer Engagement Team Leader to ensure the delivery of our Customer Engagement Strategy 2022 to 2025, maintaining high standards of integrity and professionalism. This includes supporting initiatives and operational service improvements. You will support the consistent and correct application of community engagement policies and procedures.
This role involves working across all localities with Community Engagement Officers to deliver community engagement activities, support co-production opportunities, and engage meaningfully with priority groups, community, and agency partners in developing our service offer.
The following list outlines typical duties expected of the post holder. It is not exhaustive, and other similar duties may be assigned from time to time. The post holder will be responsible for achieving objectives and annual KPIs based on organizational needs.
KEY RESPONSIBILITIES (Functional):
* Support the delivery of the existing Customer Engagement Strategy and the development of Tuath's new Customer Service Strategy and Service Standards.
* Champion community engagement to deliver outcome-focused services.
* Ensure effective consultation with customers and stakeholders, ensuring their participation, influence, and scrutiny in all relevant services.
* Plan, organize, and carry out community engagement activities with officers and customers.
* Collaborate with internal departments for a coordinated approach to customer engagement and involvement.
* Provide data and statistics on community engagement activities as required.
* Communicate engagement activities effectively to customers through various channels, including social media, newsletters, and meetings.
* Support colleagues in organizing customer events for mutual support.
* Work with external stakeholders, including community groups, local authorities, and other housing associations.
* Identify funding opportunities and complete grant applications to support community development and engagement.
* Research, develop, and deliver training related to customer engagement internally and externally.
* Prepare tenders, proposals, reports, and recommendations.
* Represent Tuath Housing at conferences, meetings, and network events related to housing and customer engagement.
* Maintain and update Tuath's website and social media with customer engagement information, and contribute to publications and reports.
KEY RESPONSIBILITIES (Organizational):
* Contribute to operational planning.
* Maintain professionalism, provide advice, and assist colleagues.
* Provide data and testimonials for annual reports.
* Promote effective communication, excellent customer service, and continuous improvement.
* Develop and maintain strong networks with colleagues and external organizations to ensure service excellence.
Health and Safety Responsibilities:
* Conduct activities safely, in accordance with the Health and Safety Policy.
* Ensure risk assessments are in place and colleagues adhere to safety instructions and use protective equipment as required.
* Be aware of and communicate risks associated with roles and responsibilities.
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