Job DescriptionThe 1 st and 2 nd Line IT Support Analyst troubleshoot issues with End-User's computers and their applications. Provide Vertiv employees with support on all aspects of End-User computing Digital Assets (including but not limited to Laptops, Desktops, Printers and Mobile Phones). Provide support to the Platform Service Team for Corporate infrastructure related issues / programs / initiatives and projects. Reporting to the regional IT manager.Key DutiesProvide 1 st and 2 nd level user support for incidents that require local and remote resolution and cannot be resolved by the Service Desk teamProvide hands-on support for various DSG groupsSupport hardware and software installation/configuration in accordance with corporate policies and as designed by the Endpoint teamSupport endpoint/output/AV/telecom replacement projects and emergency exchangesResolve endpoint technical challenges faced by our internal customersMaintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.Support local applications/systems where requiredSupport the end user requests that require IT equipmentPerforms miscellaneous job-related duties as assignedTechnical / Functional Skills / Soft SkillsTechnical / Functional Skills / Soft SkillsWindows Operating System DeploymentBasic knowledge of network technology and protocolsUser State Migration Tool (USMT)English (written and spoken)Driving licenceDesktop related Group Policy Objects (GPO)Active Directory (AD)Troubleshooting of IT hardware and softwareSoftware Distribution and Patch Management tool experienceExperience in using ITSM systems like ServiceNow is an advantageAvailable to work off hours to support the site as requiredRequirementsUniversity degree or equivalent technical experienceGood Troubleshooting skillsGood Organisational Skills2+ years of MS Windows desktop operating system deployment experience required2+ years of SCCM (or other software distribution tools) experience required2+ years of Mobile platform experience (Andriod 6+, iOS 10+)Windows desktop operating systems deployment and support experience requiredApple Mac deployment and support experience desirableSolid Network Infrastructure Principles knowledge requiredSolid Security Principles Knowledge requiredITIL v3 foundation certification is an advantageLifting and carrying (equipment such as computers, monitors, printers, and other peripherals)Bending and crouching (to access equipment under desks, in server rooms, or in tight spaces)Standing and walking (between different offices or company sites)Manual dexterity (using hands and fingers to handle small components, connect cables etc.)Varied work environments (different work locations including offices, server rooms, production facility…)Temperature and Noise (no extremes, all in standard office ranges)Physical & Environmental DemandsPhysical demands:Environmental demands:Time Travel Requirement15%The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS:Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES**Customer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAt Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.#vertivireland #ITSupportAnalystAbout The TeamWork AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.