GCP Architect (AI & Customer Experience Transformation)Location: Dublin (Hybrid – 2–3 days onsite)Salary: Up to €65,000 base + packageWe’re looking for a hands‑on Google Cloud Architect to help deliver next-generation, AI-powered customer engagement platforms. You’ll be working at the intersection of cloud engineering, conversational AI, and real-world customer experience, shaping how organisations modernise their contact centres using cutting-edge Google Cloud and Gemini capabilities.What You’ll Be DoingAI-Powered Customer Experience DeliveryEnable agentic AI journeys where human agents and AI collaborate seamlesslyDeliver automation that actually works in live contact centre environmentsBuild and configure:Dialogflow CX (Conversational Agents)Agent AssistConversation InsightsIntegrate with CRM and contact centre platformsApply generative AI across customer service use cases:Agent assistanceBuild solutions using:BigQueryAPIs & microservicesSupport CI/CD pipelines and cloud-native deployment patternsDevelop reusable, scalable componentsTranslate high-level designs into working solutionsDefine and guide best practices across engineering teamsEnsure solutions are scalable, secure, and aligned to real operationsOperational AlignmentWork closely with CX and operations teamsEnsure AI solutions improve real customer outcomes, not just technical metricsSupport AI + human collaboration models in productionWhat You’ll Need3+ years’ commercial experience in Google Cloud (hands‑on)Experience building conversational AI or CX platformsStrong understanding of contact centre workflowsExperience with API integrations and cloud-native architecturesNice to HaveDialogflow CX / Contact Center AI (CCAI)Gemini / Generative AI implementationsVoice and chat automation experienceCertifications (Desirable)Google Cloud Professional Cloud ArchitectProfessional Data EngineerGenerative AI / Gemini certificationsConversational AI / CCAI certificationsIf you’re a hands‑on GCP engineer ready to step into architecture and shape the future of AI-driven customer experience, apply today.
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