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Our client is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with highly regarded companies worldwide, tackle complex issues, and contribute to projects that shape the future of digital transformation.
You will work within and promote the Company Values – Be Brave, Be Wise, Be Proud, and Exceed.
Key Responsibilities Development and Team Leadership Oversee OneSource Development: Manage day-to-day development activities, review code, assign tasks, implement complex features, and support team members in developing new features.
Documentation and Training: Maintain and update development wikis, getting-started guides, and onboarding materials for new hires.
Training Initiatives: Identify and recommend training resources (e.g., SharePoint/Vue courses) to enhance team knowledge.
Release Management Define release scope and timelines; ensure successful deployments, including managing complex customer-specific setups.
Feature Development and Scoping Collaborate with customers to gather requirements and scope out new features.
Break down requirements into actionable developer tickets, ensuring alignment with business and technical goals.
Technical Customer Support Serve as the main technical contact for enterprise customers, addressing challenges and providing reusable solutions.
Conduct quarterly check-ins and pre-release demos to gather feedback and ensure customer satisfaction.
Attend presales calls to scope requirements and assess the suitability of SharePoint or Communication Suite for prospective customers.
Key Skills and Qualifications Technical Expertise: Strong knowledge of modern Node.js build tools such as Vite and Webpack.
Experience working with REST APIs.
Leadership and Communication: Proven experience leading development teams, assigning tasks, and mentoring junior developers.
Ability to translate complex technical concepts into clear, actionable tasks and documentation.
Strong customer relationship management skills, capable of leading technical discussions and addressing customer needs.
Project Management: Experience managing multiple projects, releases, and customer engagements concurrently.
Skilled in requirements gathering, project scoping, and breaking down tasks for developers.
Problem-Solving: Analytical mindset for troubleshooting advanced technical challenges in SharePoint and web applications.
Ability to anticipate platform updates and proactively adapt solutions to minimize disruptions.
Preferred Qualifications Experience working with large-scale enterprise customers.
Familiarity with Microsoft Graph API and web part implementations.
Hands-on experience with branding and configuring demo environments.
Strong understanding of open-source analytics platforms, such as Matomo.
Required Skills and Qualifications Degree in an IT-related discipline.
Working knowledge of Azure and SQL.
Ability to meet strict deadlines.
Experience in client-facing roles, handling feedback, and aligning with business goals.
Excellent English communication skills (verbal and written) for effective interaction with global teams and stakeholders.
Ability to produce clear technical documentation, user guides, and business emails.
Effective collaboration with enterprise customers.
Benefits and Perks Hybrid working model (mostly remote with regular meetings in Galway).
Employee Assistance Program (EAP).
Bike to Work scheme.
What Would You Bring?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, helping our clients achieve high performance and meet strategic objectives.
Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Join Us Ready to be part of our dynamic team?
Explore exciting opportunities with Covalen—where your skills, ideas, and achievements are celebrated!
Equal Opportunity Employer At Covalen, we champion diversity and inclusion, recognizing the strength in our team's diverse backgrounds, skills, and experiences.
We are committed to fostering an inclusive environment regardless of gender, marital status, family status, age, disability, sexual orientation, race, religion, or membership in the Travelling community.
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