Department: Managed Services
Reports to: Service Desk Manager
General Summary:
The primary objective for a Unitec Senior IT Field Engineer is to provide our clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance.
The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas.
This requires a proactive approach to finding and resolving issues and vulnerabilities in the client's environment.
Key Responsibilities
• Maintenance of critical Network Infrastructure
oFirewalls, Switches, Wireless Controller and Access Points
oServers (on-Premise and Cloud)
oPBX
oNAS and Cloud Storage
oBackup Solutions
oMDM Solutions
oEndpoint Security
oUPS
oHyper-V / VMware
• Security Review
oFirewalls, Switches, Wireless Controller and Access Points
Firewall Policies and Security Profiles
MFA for VPN
ACL's configured on Switches, Port Configuration and Vlan Segregation
Core routing, EIGRP
SD-WAN, IPsec VPN
Wireless Configuration and Authentication (WPA and RADIUS)
oServers (on-Premise and Cloud)
Patching
Administrative Users
Remote Access
AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.
oNAS and Cloud Storage
oEndpoint Security
AV Definitions and Updates
Unwanted Applications – Torrenting, Games, additional PUA
oModern Workplace (M365 Policies and Configuration)
oEmail Security
oDevice patching and compliance
• Site Administration
oAbility to document the site in great detail (using a pre-configured template):
All critical information relating to client sites need to be documented, this ensures that
any engineer can review the document and have an immediate knowledge benchmark
for the technology used at an individual site
oUpdating of site KB's and processes:
3rd Party Applications and operational processes for sites that are non-standard such as ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.
oUpdating of Passwords and Configurations in ITGlue
All passwords should be up to date and any site configuration should be updates
as/when a change occurs, we should also remove legacy data or label it for ease of
reference.
oRegularly update site photos (If/When changes are implemented)
oProvide Site updates and report back to Service Desk Manager, Account Manager and Client
Engineers are required to highlight concerns or issues on-site to the Account Manager
and SDM to ensure this is raised with the client.
Make recommendations based on in-depth review and analysis of the site and all
related infrastructure, processes and potential issues.
oLiaise with company contact on urgent changes or implementations
Firewall upgrades
Server maintenance
Cable Cleanup, Network cabling
Planned Downtime
Key Competencies:
• Operational knowledge of servers, switches, firewalls and Cloud solutions
• Operational knowledge of IT applications, processes, software, and equipment
• Strong organizational and client service skills
• Skill in planning and preparing written communications
• Ability to work in a team and communicate effectively with clients
• Service awareness of all key IT services for which support is being provided
• Understanding of support tools, techniques, and how our technology stack is used to provide IT Services
Preferred Certifications:
• FortiGate NSE 4 / FCP (Minimum level – with 4 years working experience)
• CISCO CCNA (Minimum level - with 2 years working experience)
• Microsoft Azure (1 to 2 years active working experience)
• Microsoft Intune (1 to 2 years active working experience)
• Windows Server (Must be well versed in active directory and AD related services)
• Virtualisation (2 to 3 years active working experience with Hyper V and VMWARE)
• Backup solutions (Must be well versed in Datto or equivalent solution)
• MCSE (Optional but will be advantageous)
• Cyber security certifications advantageous
• Knowledge of ConnectWise ticketing system will be an advantage
Package
• Company Vehicle (Fuel card included)
• Company Laptop
• Company Mobile Phone
• Development program and training
• Benefit in Kind
• Salary 40 – 50k per annum
• Annual leave - 20 days per annum
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