Overview
The Montenotte, located in the heart of Cork city, is an independent, privately-owned urban resort offering a world of experiences for guests seeking luxury, exploration, celebration, and an escape to the city. Built within an 18th century residence, The Montenotte blends heritage with a contemporary twist, decadent detailing, and a luxurious finish. It offers views of the city and harbour and strives to continuously innovate to create memorable experiences.
Property summary
* 107 stylish guestrooms and suites and 26 self-catering residences.
* Landscaped Victorian sunken gardens and woodlands overlooking the port of Cork and the city.
* Cameo Cinema – private in-house 50-seater cinema offering nightly movies complimentary for guests.
* The Gallery Suite – private meeting and banqueting suite for up to 60 guests.
* Bellevue Spa – award-winning spa with six treatment rooms, The Salt Room, and a range of rejuvenating treatments, with product ranges Grown Alchemist & Dermaviduals.
* Motion Health Club – 20m indoor pool, sauna, steam room, jacuzzi, and a state-of-the-art gym.
* The Woodland Suite Experience – suites above Cork's port, featuring River Suites and Woodland Suites with luxury and exclusivity.
Role
We are now looking for a Food & Beverage Assistant to join our team!
Main Responsibilities of Food & Beverage Assistant
* Follow agreed Brand Standards for service of Food & Beverage.
* Serve all guests in a friendly, efficient and professional manner.
* Maintain high levels of cleanliness in the bar and restaurant.
* Greet guests in a warm and friendly manner.
* Ensure the correct uniform including name badge is worn at all times.
* Presentable appearance and adherence to grooming standards in the staff handbook.
* Handle customer complaints professionally and efficiently to ensure guest satisfaction.
* Report complaints and incidents to the manager or supervisor at the time.
* Welcome guests and ascertain their dining/lodging needs.
* Seat guests and manage the seating chart; monitor activity to manage seating and dining flow.
* Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
* Perform opening and closing duties as needed.
* Assist with side work including cleaning, stocking, and folding silverware.
* Support fellow team members and other departments to maintain positive working relationships.
Benefits
* World-class employee changing facilities and an employee restaurant Croi.
* Bespoke Montenotte uniforms for all guest-facing employees.
* Group discount HSF Health Plan.
* Learning and development opportunities, career guidance and coaching.
* Culinary apprenticeships, trainee management development programmes, internships, and graduate development programmes.
* Employee wellness programmes and trained mental health first aiders with an employee assistance programme.
* A free meal in the employee restaurant Croi while on duty.
* Free use of the Motion Health Club and weekly employee exercise classes; access to personal training and fitness assessments.
* Discounts on food in Panorama (25%), spa treatments at Bellevue Spa (25%), and cycle to work and travel pass schemes.
* Employee engagement and recognition programmes, referral rewards, and opportunities to participate in sustainability and health & safety initiatives.
* #MPeople events and sporting activities, plus community engagement with our charity partner, Pieta.
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