My client is seeking an experienced
IT Application Support Engineer with fluent French
to join their
EMEA Customer Care
team, supporting
mission-critical medical applications
used by hospitals across the EU.
Based in their
state-of-the-art Donegal Global Delivery Centre
, you'll work in an environment where reliability, precision, and responsiveness directly impact patient care. My client offers global career opportunities, continuous learning, and a collaborative, people-first culture.
Key Responsibilities
* Provide
first-line application support
for healthcare systems
* Log, track, and prioritize incidents using
ITSM tools
in line with SLAs
* Perform
basic troubleshooting
across applications, databases, storage, and OS environments
* Escalate complex issues to
L2/L3 teams
with clear documentation
* Monitor systems and respond to alerts to prevent downtime
* Maintain knowledge base documentation and support continuous improvement
* Ensure compliance with
healthcare data security and regulatory standards
* Collaborate with infrastructure, integration, and application teams
Required Skills & Experience
* Application support experience in a technical environment
* Basic knowledge of
Windows/Linux
, databases, storage, and infrastructure
* Experience with ticketing and remote support tools
* Strong communication, problem-solving, and customer-service skills
* French (B2+) and English (B2+)
Desirable:
IT degree or certification;
ITIL.
Knowledge of
HL7/DICOM
Salary dependent on candidate experience. Benefits: Annual Bonus Scheme. Contributory Pension. Private Medical Insurance. Life Assurance & Long-Term Disability. Employee Assistance Programme. 22 days annual leave + 10 public holidays. Continuous Learning & Development. Access to extensive training & certification resources. Lunch & Learn sessions. Additional perks including company discounts, on-site parking, and bike-to-work scheme
Based in Letterkenny, Co. Donegal. Hybrid (2-3 days onsite per week)
. Candidates must be eligible to work in Ireland/EU.
For more information, please contact
David Coyle
at
or email