**Business Application Support Specialist**
We are seeking an Intermediate IT Business Application Support specialist to join our dynamic team. In this intermediate-level role, you will provide hands-on support and enhancements for critical business applications, with a particular focus on Microsoft Power Platform (Power Apps, Power Automate, Power BI), Safety Culture systems, and other enterprise systems.
Responsibilities:
* Provide day-to-day support for users of Power Platform solutions, Safety Culture platforms, and other key business applications.
* Troubleshoot application issues, manage incident tickets, and ensure timely resolution.
* Collaborate with business unit teams to gather requirements, improve workflows, and enhance user experience.
* Maintain documentation, user guides, and training materials for supported applications.
* Deliver training for system use to onsite staff, new hire training, and any continuing training for all staff on site.
Qualifications and Experience:
1. 2-4 years of experience in a business application support or systems analyst role.
2. 2+ years' experience with Power Platform.
3. Solid experience with Microsoft Power Platform (especially Power Apps, Power Bi and Power Automate).
4. Familiarity with Safety Culture tools (e.g., iAuditor, safety incident reporting tools, or similar platforms).
5. Strong analytical and troubleshooting skills.
6. Ability to communicate effectively with both technical and non-technical stakeholders.