"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems
Job Description
Scope of Position:
To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.
**Shift patterns may apply for this role**
Major Duties and Responsibilities:
* Coordinate the process customs clearance documentation for our customer base
* Deal with the customs authority on a daily basis.
* Deliver an excellent customer service to all customers.
* Be the specialist for all customs compliance issues. Assist in resolving all issues with the customer.
* Assist in the review of all policies, procedures and controls put in place.
* Ensure the relevant regulations are in place for all customers/business.
* Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement of compliance and installs control.
* Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout the region and exchange best practices.
* Work on assigned key account customers to ensure their needs are met
* Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required
* Ensure Duty/VAT is processed correctly & collected as required
* Ensure any queries/refunds are followed up and resolved immediately
* Review, update & Retain all DLSOP's. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.
* Complete daily, weekly audits on the all enteries
* Ensure you keep up to date on the latest Customs Regulations updates & changes.
* Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.
Qualifications
Experience and Education:
* 1 - 2 years experience within the Customs Industry
* Excellent knowledge of Irish customs procedures & systems
* Effective interpersonal skills.
* Ability to relate to customers and internal employees at all levels
* Previous experience with Word, Excel, Windows, Email, various PC based software