Your new company A global law firm that thrives on innovation, collaboration, and excellence. Their Technology Services department plays a vital role in enabling our people to deliver world-class legal services, by providing robust, secure, and forward-thinking IT infrastructure and support across the globe. Your Role As a Network Support Analyst, you'll be a key member of a global infrastructure team, providing 3rd line support and technical leadership across a wide range of network and voice technologies. You'll be responsible for the ongoing support, maintenance, and optimisation of: Routing & Switching (Cisco Layer 2 & 3, ACI, BGP/EIGRP/OSPF) Wireless Networks & Cisco ISE Perimeter Security (Palo Alto NGFW, Prisma, Cisco ASA, Zscaler) Traffic Optimisation (Versa SD-WAN, Citrix ADC) Voice Platforms (Cisco CUCM, Webex DI, Teams Voice, Kurmi) Network Monitoring Tools (Cisco Prime, DNA Center) Third-party service provider management You'll also lead technical delivery on projects, ensure services meet business needs, and be recognised as a subject-matter expert in your domain. What You Need to Succeed Have you 2-3 years of IT experience, including at least 1 year in a 3rd line support role? Demonstrate deep technical expertise in several of the technologies listed above Highly motivated, takes ownership, and has a passion for delivering great IT support. Communicates clearly and confidently, both in writing and in person Thrives in a collaborative, global team environment Has strong problem-solving skills and can make sound decisions under pressure. Has experience in professional services and understands the demands placed on support teams What You Will Get in Return A permanent, full-time role based in the Belfast office A hybrid working model, with up to 40% remote working The opportunity to work on global infrastructure projects and cutting-edge technologies A supportive, inclusive environment that values diversity and flexibility Access to career development opportunities and technical training A chance to contribute to our environmental goals and initiatives We're committed to equal opportunities and welcome applications from all backgrounds. If you require adjustments during the recruitment process, our team is here to support you. Ready to apply? If this role isn't quite right for you, we may have other opportunities available. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: CCNA routing switching Benefits: 50000