RoleTo serve as the first point of contact for all guests, providing a warm, professional, and efficient welcome. The Receptionist is responsible for managing check-ins, check-outs, guest enquiries, and reservations, while ensuring every guest enjoys a seamless and memorable experience.Key ResponsibilitiesGreet and welcome guests with a friendly, professional manner, ensuring a positive first and last impression.Manage check-in and check-out processes accurately, including guest data entry, payment authorisations, and billing.Respond promptly to guest enquiries in person, over the phone, and via email, providing accurate information about hotel facilities, restaurant bookings, and local attractions.Handle reservations, cancellations, and amendments, ensuring accuracy within the Property Management System (PMS).Process payments and manage billing in line with hotel policies, maintaining accuracy and integrity.Liaise closely with Housekeeping, Maintenance, and Food & Beverage teams to ensure rooms are ready and guest requests are met.Maintain the presentation and organisation of the reception and lobby area.Address guest concerns and complaints professionally, ensuring resolution or escalation where necessary.Promote and upsell hotel services, dining options, and special offers in line with hotel revenue objectives.Conduct thorough handovers between shifts, ensuring smooth communication and accurate record-keeping.Maintain confidentiality and uphold data protection standards at all times.Required Qualifications & ExperienceMinimum of 2 years' experience in a front-desk or reception role within a hotel environment (4-star preferred).Fluent English (both written and spoken) is essential.Strong communication, interpersonal, and telephone skills.Excellent organisational skills with the ability to multitask and perform under pressure.Experience using hotel PMS systems (such as Opera, Hotsoft, or equivalent) and MS Office.High attention to detail, particularly in billing and guest information accuracy.Flexible to work early and late shifts, weekends, and public holidays.Desirable AttributesPrevious experience in a 4-star Irish hotel.Additional language skills (e.g. French, German, Spanish) to assist international guests.Local knowledge of Donegal's attractions and amenities.Experience in hospitality upselling or cross-selling.Qualification or certification in hospitality, tourism, or front office management.Working ConditionsFull-time, shift-based position including weekends and public holidays.Role based in the hotel's reception and lobby areas.Interaction with guests, colleagues, and management across all departments.Job Type: Full-timeBenefits:On-site parkingExperience:Receptionist: 2 years (required)Work authorisation:Ireland (required)Work Location: In person