Service Advisor
We are seeking experienced service professionals to join our team. Our well-trained staff provide exceptional service to all our customer brands.
Key responsibilities include scheduling customer vehicle service bookings by phone, email and walk-in determining workshop availability for service, maintenance and repair work meeting and greeting all service customers promptly and professionally checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop maintaining up to date progress of your customer vehicles undergoing service and/or repair advising and agreeing with customers on additional work or costs ensure customer vehicles are ready at the agreed day/time and explain to the customer all the maintenance and report work completed All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of work-in-progress liaising with other teams in the business, management, reception, sales, warranty, parts assisting with gathering customer service feedback As a front line member of staff, you will always be a brand ambassador ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice