At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts and escalators, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are currently looking for an Service supervisor (Lifts and Escalators) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers Central and Southern Dublin.
Service supervisor position is an exciting opportunity for anyone in or outside of the Lift industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.
Key Responsibilities as a Service Supervisor:
* Ensuring customer satisfaction through quality of service and precise communication
* Accountable for equipment safety and performance
* Accountable for resolving customer service quality complaints
* Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
* Managing a reduction of call outs in this area
The ideal candidate should have:
* Managerial experience in engineering/service business
* Excellent communication skills
* Financial management experience (P&L)
* Good IT skills including PowerPoint etc.
* Excellent time management and problem solving skills
* Strong Customer relationship management
* Lift industry background is desirable, but not mandatory
We offer a range of fantastic benefits:
* Excellent basic salary depending on experience
* Annual bonus up to 20% (target level 10%)
* Company car
* Company Pension Scheme
* Strong and clear progression so that you can reach your full potential
* KONE training programs
* Life Assurance
This role is not eligible for visa sponsorship.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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