Front Office Manager Job Description
We are seeking a talented individual to lead our front office team in delivering exceptional guest experiences in a luxury spa hotel setting.
The successful candidate will be responsible for managing all front office operations, including reservations, reception, concierge, and guest services. They will also be expected to maintain high standards of customer service throughout the check-in/out process, as well as special requests.
* Manage all front office operations: reservations, reception, concierge, guest services.
* Ensure high standards of customer service throughout check-in/out, enquiries, special requests.
The Front Office Manager will be responsible for leading, training, and supervising the front office team, rostering duty shifts, and ensuring continuous development.
They will also be responsible for maintaining and monitoring front office financials: cash handling, billing, night audit, folio reconciliation. Additionally, they will liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time.
The ideal candidate will have a minimum of 2-3 years' experience in a management or supervisory role on a front desk in a hotel (ideally 4-star or higher / spa hotel). Strong leadership skills; experience in training and developing staff are required.
Key requirements:
* Strong communication & interpersonal skills; ability to stay calm under pressure.
* Solid experience with PMS software (Opera, Hotsoft or equivalent) and reservation systems.
* Strong organisational skills, attention to detail, ability to multitask.
* Flexibility to work shift hours, including evenings, weekends, and public holidays.
The successful candidate will be offered a salary up to €40,000 and benefits package including discounts on accommodation, dining & spa, free or discounted parking, possible staff accommodation, leisure club / wellness facilities.