Job Overview:
This role is focused on delivering exceptional support services to clients worldwide, leveraging expertise in medical devices and healthcare solutions.
* Answer customer inquiries via phone and email, providing timely and professional assistance.
* Provide first-level troubleshooting support for product-related issues across the designated range.
* Document complaint resolutions and investigation findings through written reports and verbal communication.
Requirements:
* A degree or certification in a relevant field such as Science, Biomedical Engineering, or Nursing.
* Fluency in German and English languages is essential for effective communication.
* Prior experience in a medical environment or customer-facing role is desirable but not required.