Exclusive Networks is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organisation.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training, capitalizing on rapidly evolving technologies and changing business models. For more information, visit www.exclusive-networks.com.
Our benefits include:
* 23 days holiday plus Bank holidays, increasing with service, and we encourage you to take them.
* Your birthday off
* Bonus Scheme
* Hybrid Working
* Ongoing learning and development
* Cycle to work scheme
* Free parking
* Enhanced maternity and paternity leave and more…
DUTIES AND RESPONSIBILITIES
As the Sales Support Administrator, you will work within Logistics and Sales Operations, ensuring the smooth completion of orders from Sales Order to product delivery. Your focus will be on completing all Sales and Purchase orders with a customer-focused and right-first-time approach, in a timely manner.
* Raise sales orders from sales quotes and place purchase orders onto the EXN Vendor with a right-first-time philosophy and in a timely manner.
* Ensure all licenses, support, professional services, and training SKUs are receipted and fulfilled within required timeframes, forwarding all relevant documentation to the necessary parties.
* Chase Vendors for ETA on all purchase orders and ensure that all sales orders are updated with shipment tracking numbers and ETAs.
* Resolve any order queries/issues promptly to minimize delays and impact on clients.
* Investigate and complete credit request authorizations (CRA) satisfactorily and promptly.
* Ensure return (RMA) transactions are completed correctly and timely.
* Build strong relationships and maintain effective communication channels with internal and external customers.
* Work closely with the sales team to ensure accurate and timely forecasting.
* Arrange delivery and collection slots with logistics partners for deliveries throughout Ireland and beyond.
* Coordinate shipping from quote stage to final delivery, tracking key milestones and minimizing delays.
* Handle export license procedures and maintain documentation in accordance with ECJU requirements.
* Maintain a database of product information—weights, dimensions, ECCN & HTS codes.
* Ensure stock management targets are met.
* Perform any other reasonable duties as required by management.
QUALIFICATIONS AND EXPERIENCE
* Experience working in Export and/or Logistics.
* A strong background in high-volume administration/operations roles, ideally within the IT channel.
* Proficient in Microsoft Office (Word, Excel, Outlook) with excellent analytical and numerical skills and a good eye for detail.
* Effective communication skills with internal and external clients.
* Ability to report on and improve processes to ensure quality and efficiency.
* Ability to work well under pressure within a team and prioritize tasks effectively.
* Knowledge of when to escalate issues to management for timely resolution.
* Willingness to take on colleagues’ tasks and provide cover during absences or peak periods.
* Ability to build and maintain positive working relationships with clients.
* A flexible approach to working hours.
WHO ARE EXCLUSIVE NETWORKS? | Why work for us
Exclusive Networks is a trusted global cybersecurity specialist committed to high ethical standards. We foster a culture of diversity, equity, and inclusion.
We are people-focused and believe talent empowers our continued growth and disruption. Our mission is to drive the transition to a trusted digital world for all.
We care about your data: please read our Recruitment Data Protection Policy before applying and sharing your data with us.
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