Aviation Operations Officer - HandlingLocation: Universal Aviation Dublin - In office work requiredSchedule: Full TimeGeneral Summary:This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. This position is responsible for working with a variety of government agents, vendors, customers and other cross-functional employees. This position is responsible for making sure that all services of ground handling are provided in a manner consistent with standard operating procedures and compliance standards. This position can perform all the duties of Lead Ramp Agent and Sr. Customer Service Agent.Principle Duties and Responsibilities:Demonstrates excellent customer service even under stressful circumstancesUnderstands all Customs / Immigration requirementsUnderstands all aspects of entry requirements.Has demonstrated all aspects of catering, lavatory service, refueling, transportation and hotel accommodation.Understands all requirements associated with Aircraft arrival and departure paperworkCan provide full aircraft ground handling serviceDemonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.Can perform essentially any other duty that may reasonably be requested by the company or a client.Aircraft lavatory Servicing in addition to the use of other aircraft Ground Support EquipmentKnowledge and Skill RequirementsHigh School or equivalent required4-5 years' experience an advantage in both ramp operations and customer service.Must possess valid European driver's license.Proficiency in MS Office (Excel, Word) at a basic levelExcellent written and verbal communications skillsMust be fluent in English (both written and spoken)Significant internal and external customer service skills requiredAble to communicate effectively in high stress environmentsExhibit strong positive teamwork attributes; loyalty to the Company and to fellow employees, must have a professional demeanor and appearance, strong work ethic, and willingness to embrace change.Must be willing to work outside during inclement weatherWorking Conditions:Universal Aviation Dublin is busy 24/7 operation with an unpredictable workload. As a result, this role requires some flexibility and may require occasional overtime.Disclaimer:This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.