Key Responsibilities
The Duty Manager is responsible for overseeing the smooth day-to-day operations of the hotel, ensuring exceptional service delivery and supporting the management team in maintaining high standards across all departments.
* Coordinate daily operations across hotel departments to ensure seamless service delivery.
* Maintain high standards of customer service by addressing guest queries, feedback, and complaints in a professional manner.
* Support and lead team members to ensure smooth handovers and communication, promoting a collaborative environment.
* Ensure compliance with health, safety, and company policies, adhering to established protocols.
* Assist senior management in staff training, development, and motivation, fostering a positive work culture.
Essential Skills
The successful candidate will possess:
* Strong leadership and coordination skills to manage multiple tasks and prioritize responsibilities.
* Excellent communication and interpersonal skills to effectively interact with guests and staff.
* Ability to maintain confidentiality and handle sensitive information with discretion.
* Flexibility and adaptability to respond to changing situations and priorities.
* Basic knowledge of health, safety, and company policies to ensure compliance.
Benefits
As a Duty Manager, you will enjoy:
* A competitive salary and benefits package.
* Ongoing training and development opportunities to enhance your skills and career prospects.
* A dynamic and supportive work environment that fosters collaboration and growth.
* The satisfaction of making a positive impact on guests' experiences and contributing to the hotel's success.
About Us
We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and professional individual who shares our values, we encourage you to apply for this exciting opportunity to join our team as a Duty Manager.