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FS Business Consulting - Customer Business Transformation - Manager - Dublin
Location: Dublin 2
Other locations: Primary Location Only
Date: Mar 6, 2025
Requisition ID:
FS Business Transformation Customer (Strategy, Operations, Digital and Customer Experience) – Manager - Dublin
General Information
Location:
Dublin
Available for VISA Sponsorship:
YES
Business Area:
Customer & Business Transformation
Contract Type:
Full-Time – Permanent
EY is in a great place today.
We're helping more clients, in more places, tackle more of their toughest challenges than ever before.
The exceptional career experience you'll have at EY will be unlike any other because of our exceptional and diverse people.
We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.
Do you have a passion for helping organisations maximise operational efficiency, cover the digital agenda and create great customer and employee experiences?
Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry?
Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?
At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future.
We are currently seeking to hire into our Business Transformation Customer Team at Manager level.
Your Key Responsibilities
Understand EY's service offerings and actively support in delivering across our range of services.
Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help our clients drive profitability and performance improvement through their business operations
Identify areas for process improvement across existing ways of working be it system, process, or people changes
Effectively analyse and define business requirements through stakeholder engagement and reviewing existing processes
Manage people and project teams & engage directly with client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions
Be involved in projects across the end-to-end project lifecycle, from business case development to project execution and close-out
Help identify problems, opportunities and ideate methods for improving existing business processes and workflows
Helping to shape creative and innovative solutions to address client issues
Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
Demonstrated ability to manage, supervise and develop others, effectively inform, manage budgets, timelines, and plans, manage client expectations, deliver quality projects
Working confidently with clients, to support building trusted relationships
Stay abreast of latest Financial Service industry trends to drive innovation
To qualify for the role, you must have
Strong understanding of core business operations gained through delivery of projects across areas such as strategy, operating model design, lean process improvement, waterfall and agile design transformation and delivery
Excellent client relationship management skills, gained through prior consulting roles or within financial services / technology organisations
5 years proven experience in delivering transformation programmes in Financial Institutes
Be professional, quickly establishing personal credibility and demonstrating expertise
Developing and maintaining your personal training and development plan to ensure you continue to update and improve your skill profile on an ongoing basis
Supporting collaboration and teaming activities across engagements and across the Business Consulting team
Strong written & verbal communication skills; with experience in presenting to key client stakeholders
Understanding of trends and implications on the Financial Services industry
Ideally, you will also have
Strong numeric analysis, presentation, Process Mapping, and requirement-gathering skills
Proven analytic and workshop facilitation skills
Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel
Strong academic record including a relevant third level degree from university
Experience in applying best practice Business and Process Analysis techniques
Experience leading teams
Lean six sigma and/or BCS training/certification an advantage
Project Management and/or Agile certification is an advantage
What we look for
Someone who enjoys working as part of community which values integrity, respect, teaming, inclusiveness and building high performing teams
Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
Someone who is passionate about reaching their full potential and excelling in their career
What working at EY offers
We offer a competitive remuneration package.
Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Plus, we offer:
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences.
Our range of benefits include:
Pension
Discounted Health Insurance
Web Doctor – Free unlimited online GP Consultations for you and your family
The purchase of additional annual leave
Hybrid Working
Free Gym Membership
Travel Pass
Maternity & Paternity Leave
Bike to Work Scheme
Recognition Awards
Cash incentives for Referrals
Tech MBA paid by EY
Wellness rooms available in some offices
EY is acted to being an inclusive employer and we are happy to consider flexible working arrangements.
We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
That's Why, EY.
Apply now.
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