Key responsibilities will include serving customers with efficiency and in a positive manner, offering advice to customers in relation to the products they require, handling cash and issuing sales invoices and dealing with any queries they may have.
Focusing on sales of Parts as the primary range and Milwaukee tools as the secondary range.
Key Responsibilities & Duties:
Handle sales from front counter, telesales and email enquiries
Business development, developing new sales through proactive customer contact focusing on achieving targets
Process customer orders, provide product information, and assist with queries
Order stock to fulfil confirmed orders for immediate resale
Receipting of parts
Coordinate orders outbound with warehouse.
Prompt management of warranty and service exchange parts
Processing of cash sales invoices using your own cash sales account and ensure products are paid in full before dispatch
Delivering professional and efficient customer service at all times
Cover warehouse related duties as and when required
Communicate weekly promotions to the customer base.
Adhere to correct working procedures, highlighting any errors or safety issues promptly to management
Report faulty facility / equipment promptly
Interact with customers in a professional and friendly manner.
Efficiently manage and maintain the display and shop area
Replenish stock on the shelves, ensuring a well-organised and presentable inventory.
Daily deliveries as per customer requirements
Provide cover when needed to promote products via social media keeping content relevant and customer focused
Participate in training and development programmes, in particular product knowledge as required by the Company
Maintain high standards of general housekeeping
Attendance to occasional tradeshows/ exhibitions which may include weekends
Undertake any other duties or activities as required
The Person
This role is based in our Partech business so Parts and Tooling experience is critical
Experience is key to success in this role
Ideally coming from Truck Parts but if not, car parts as they can be trained up – this is non Volvo parts and Milwaukee Tools
Good personality is key, with the ability to sell, as they will serve the counter
Hands on role managing orders, getting orders sent to customers, looking at new products and becoming familiar with all.
Looking at pricing and GP
Fast paced role so must be experienced with a high volume, good with product identification and quick to learn
Systems and admin driven position so the candidate will need to be good with look up systems, ordering, process adherence re warranty and returns
The Package
Bonus: Commission based on Sales
Working hours: 8.30am to 5.30pm / 5pm finish Fridays
Saturdays: 1 in 3 to be worked 8am-12midday
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