Job Description: We are seeking a detail-oriented Operational Lead to drive operational excellence through effective incident management, problem management, and adherence to best practices in documentation. In this role, you will manage day-to-day operational workflows, collaborate with cross-functional teams, and optimize processes to enhance service delivery.
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* Lead and manage incident lifecycle from detection to resolution
* Coordinate and prioritize Support tasks and required sessions
* Monitor operational metrics and KPIs to identify trends and areas for continuous improvement
* Maintain comprehensive and high-quality documentation of incidents, operational procedures, and process changes
Required Skills and Qualifications:
* 4-5 years of experience in incident management, operational support, or related roles within a fast-paced environment
* Proven experience in Problem Management and Support Processes
* Strong organizational skills with a commitment to maintaining clear and thorough documentation
* Excellent communication skills, both written and verbal, to effectively engage with technical and non-technical stakeholders
Benefits:
* Premium workspace across our campus
* Flexible hybrid working options
* Healthcare, pension, and life assurance benefits
* Subsidized canteen and on-site gym
Educational Assistance and Well-being Initiatives:
* In-house People Development services
* Our 'Live Your BEST Life' well-being initiatives
Equal Opportunities:
* Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce
* We ensure equal opportunities when vying for positions