Who we are
Fenero Financial Advisors is a Financial Planning company specialising in life and pensions and is part of the Fenero Group. The parent company, Fenero Taxation Services Ltd, is a multi-award-winning company of approachable tax experts. Together, we support the financial success of contractors, freelancers, and sole traders. At Fenero, we believe that freedom and flexibility in work lead to greater personal fulfillment and economic opportunities. Our mission is to empower our clients to confidently pursue different types of work and to maximize their financial success. We are an inclusive team of over 100 people across Ireland and India, united by our five core values: One Team, Customer Experience, Better Every Day, Win Right, and Boundless Ambition.
Job Overview
We're seeking a highly organised and detail-oriented Administrative Assistant to join the team at Fenero Financial Advisors. This is a unique, shared-services role where you'll be reporting into Team Lead of Financial Planning Admin in Fenero Financial Advisors but will also provide vital support to the wider Fenero company. Your time and focus will be allocated across both teams, adapting to business needs.
In this role, you'll be responsible for the day-to-day administrative tasks that keep our business running smoothly, with a particular focus on managing and processing life and pension-related documentation. This includes aligning pension contributions with payroll systems and ensuring all administrative processes are accurate and efficient.
Beyond these core duties, you'll also provide essential administrative support to the wider teams, assisting with various ad-hoc tasks and projects as needed. Your ability to manage a shifting workload while providing an excellent experience for both our external clients and internal colleagues is key.
Your day to day
* Model and reinforce a dedication to our mission, vision, and values.
* Process new life and pension applications and manage existing pension accounts.
* Communicate proactively and professionally with clients via phone and email regarding application progress
* Ensure accurate pension contributions are processed in line with instructions and all payroll notifications completed to relevant deadlines
* Fulfil all compliance obligations on new business cases, including reviewing of client recommendations as per internal processes
* Ensure proper documentation of all pension-related transactions and changes
* Maintain accurate and up-to-date member records at all times
* Implement continuous improvement initiatives to enhance internal processes and productivity.
Your Qualifications, Skills and Attributes
* Experience & Skills: You should have at least two years of administrative experience, with a focus on strong organisational skills, accuracy, and attention to detail. You are tech savvy and experienced in all Microsoft Office products. Experience in life and pensions administration is a plus, but not essential.
* Proactive & Accountable: We're looking for someone who is highly curious, motivated, and can thrive in a dynamic, sometimes ambiguous environment. You must take full accountability and ownership of your work, demonstrating strong problem-solving skills and a commitment to delivering on your responsibilities.
* Communication & Collaboration: You'll need to communicate in a professional, clear, and impactful way, with a keen eye for detail in all written communications. Teamwork is crucial—you'll be expected to collaborate effectively and contribute to our "One Team" value, which means working well with colleagues across the company.
* Expertise & Strategy: We expect you to bring a mindset of continuous improvement, consistently applying best practices to deliver high-quality results. Your actions should align with the company's goals and contribute to our long-term strategic objectives. You must have strong numerical ability and the capacity to prioritise tasks to meet tight deadlines.
* Company Culture: This role is for someone who will actively support and enhance our company values, contributing to a positive and vibrant workplace culture by getting involved in company activities.
Your Equal Opportunities
We are an Equal Opportunity Employer. We do not discriminate based on race, age, gender, civil status, family status, disability, sexuality, religion or membership of the Travelling Community. We value equity, diversity, and inclusion and we recognise the benefits it can bring to our workforce, our partners and our clients. We celebrate differences and want our people to be representative of all communities. Our diverse representation is enriched by many characteristics, including race, ethnicity, gender, age, disability, neurodiversity, sexual orientation, religious beliefs, culture, language, and education, as well as professional and cultural experience.
Job Type: Full-time
Pay: From €30,000.00 per year
Benefits:
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Work from home
Application question(s):
* Why have you applied for this role?
* What is your salary expectation?
Experience:
* Administrative: 2 years (preferred)
Work authorisation:
* Ireland (preferred)
Work Location: In person