About Hosting Power
Hosting Power is Ireland's leading provider of medium-term accommodation solutions, offering international students and professionals access to high-quality housing options across the country. Established in 2014 and based in Dublin, we operate with a streamlined and highly engaged team.
This role offers a unique opportunity to contribute directly to the evolution of our host community and the continued growth of our service.
The Opportunity
We are seeking a motivated and results-driven Customer Success Associate – Host Activation & Growth who will take full ownership of host onboarding and conversion, ensuring new hosts are successfully activated and supported through their first bookings.
As a core member of a growing team, you will play a key role in driving both host acquisition and retention, directly influencing Hosting Power's overall growth and service quality.
Key Responsibilities
Host Onboarding and Activation
* Reconnect with potential hosts via phone, email, and messaging to complete their onboarding journey.
* Guide new hosts through registration, verification, and listing setup.
* Support hosts through their first booking, ensuring a positive and confident experience.
* Maintain accurate records in the CRM and ensure timely follow-up on all leads.
Conversion and Performance Tracking
* Monitor and track key metrics such as conversion rates, activation numbers, and host engagement levels.
* Identify barriers to conversion and propose practical solutions to improve efficiency.
* Collaborate with Marketing and Operations to optimise host acquisition and activation flows.
Customer Success and Relationship Management
* Build trusted relationships with new hosts, ensuring they feel supported and valued.
* Provide insights and feedback to improve onboarding materials, processes, and communication.
* Assist hosts in improving listing quality, pricing, and presentation to maximise booking success.
Candidate Profile
Required Skills and Experience
* 1–3 years of experience in customer success, telesales, hospitality, or another customer-facing role.
* Proven ability to manage a sales or activation pipeline and achieve conversion targets.
* Excellent communication skills (written and verbal) in English.
* Strong organisational and follow-up skills, with attention to detail and accuracy.
* Self-motivated, proactive, and comfortable working in a fast-paced, target-driven environment.
Desirable Experience
* Experience in hospitality, property management, or rental services is an advantage.
* Familiarity with CRM systems and digital communication tools.
* A background in onboarding, customer activation, or community growth initiatives.
What We Offer
* €30,000–€33,000 base salary + €7,000 performance-based bonus (OTE €37,000 to €40,000).
* A high-impact role with visibility and direct involvement in the growth of Ireland's leading medium-term accommodation provider.
* A dynamic, collaborative working environment with exposure to senior leadership from day one.
Why Join Hosting Power?
This position offers a unique opportunity to join a scaling business, where your contributions will have a visible and lasting impact. You will play a pivotal role in expanding our host community, shaping onboarding processes, and ensuring every new host has a successful start on our platform.
Job Types: Full-time, Permanent
Pay: €30,000.00-€33,000.00 per year
Work Location: In person