Stillorgan Gas & Plumbing is a dynamic and growing company that prides itself on delivering exceptional customer service.
We are seeking a motivated, reliable, and technically minded Office Sales/ Administration Staff Member to join our team and contribute to our continued success at our office in Monkstown, County Dublin.
This role would particularly suit: A plumber or gas engineer looking to retire from site work and move into an office-based role A semi-retired or retired tradesperson seeking stable office work Someone currently working at a plumbing trade counter Staff working in a plumbing or builders' merchants looking to move into an office role A technically minded individual with a background in plumbing, gas, or construction A person who is keen to learn and explore their knowledge in this space.(Formal qualifications are not essential — practical knowledge or technical awareness is highly valued.)Job Description: As an Office Sales & Administration staff member at Stillorgan Gas and Plumbing, you will play a crucial role in our day-to-day operations.
Your primary responsibilities will include: Customer Interaction over the phone: Assisting customers over the phone, addressing inquiries, providing advice, quotations, and information about our services in a confident and knowledgeable manner.
Sales Support: Converting enquiries into confirmed jobs, advising customers based on technical understanding, and upselling services where appropriate.
Payment Processing: Taking and processing payments efficiently and accurately.
Scheduling and Booking: Coordinating and scheduling jobs for engineers, understanding job requirements, and ensuring smooth and timely service delivery.
Office Administration: Performing various office administrative tasks, including data entry, maintaining records, and managing correspondence.
Technical & Operational Support: Using job management software, updating job details, assisting with operational tasks such as taxing vans, managing vehicle documentation, and maintaining service and compliance records.
Requirements: Fluent in English: Strong command of the English language, both written and verbal.
Customer Service & Sales Skills: Confident, professional, and customer-focused, with the ability to explain technical matters clearly.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a busy environment.
Attention to Detail: High level of accuracy in scheduling, payments, and administration.
Computer Proficiency: Comfortable using office software and willing to learn job management and invoicing systems.
Technical Background (Preferred): Plumbing, gas, trade counter, or construction-related experience is an advantage but not essential.
Training Provided: Comprehensive training will be provided on systems, procedures, and office processes to ensure you are fully equipped to succeed in this role.
Job Types: Full-time, Permanent Work Location: In person