Operations Analyst, RI Operations, Business and Product Operations (BPO) - AWS Reserved Instance Operations Team
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Job Description
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 100 fully featured services to millions of active customers globally, including startups, enterprises, and government agencies.
We value diversity and inclusion, with employee-led affinity groups, learning experiences, and initiatives that foster a culture of belonging. Our Leadership Principles guide us to seek diverse perspectives, learn continuously, and earn trust.
The AWS RI Operations Team seeks a driven, analytical, and process-oriented individual to manage Reservation Product transactions including cancellations, purchases, migrations, and modifications, ensuring compliance with legal, security, and operational standards. The role involves escalation management, data discrepancy investigation, and effective communication across teams.
Responsibilities
1. Process and audit Reservation Product transactions, adhering to compliance standards.
2. Act as escalation point for related requests and issues.
3. Investigate data discrepancies, identify root causes, and propose solutions.
4. Maintain transparency and effective communication across channels.
5. Utilize Excel and BI tools for data retrieval and analysis.
Qualifications
Basic
* Bachelor’s Degree and 2+ years in analytics, finance, or related fields.
* Experience handling request queues and meeting SLAs.
* Proficiency in Excel (Pivot Tables, VLookups).
* Strong communication skills for technical and business audiences.
Preferred
* Analytical and organizational skills.
* Knowledge of AWS Reservation Products.
* Excellent multi-tasking and adaptability in ambiguous situations.
Additional Information
We encourage candidates from diverse backgrounds to apply, even if they do not meet all preferred qualifications. We are committed to an inclusive culture, career growth, work-life balance, and providing accommodations during the hiring process.
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