We are currently inviting applicants for a full time role as a Assistant Duty Manager to join our front of house team.
As a member of this team, you will be assisting in the day-to-day running of the department which includes taking bookings, checking guests in and out of the hotel, allocates rooms and keys, answers the phone and is the main point of contact of the guests.
Knowledge and experience in the following areas is essential:
* Minimum 2 years previous hotel 4*/5* experience.
* Fluent English both oral and written.
* Shares our passion for delivering the highest standard of customer service.
* Have excellent communication, procedures, and administration skills.
Personal Qualities
* Ability to show a positive attitude towards guests and colleagues at all times.
* Be self-motivated, being able to work alone with good personal organization.
* Excellent communication skills
* Attention to detail.
* Excellent interpersonal skills.
Duties include but are not exclusive to:
* As Duty Manager, you will oversee the operation of the Resort whilst on duty and ensure that a consistently high standard/quality of service, product and customer care is delivered at all times.
* Inspect all aspects of the business ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately.
* Liaise with all departments, ensuring that communication of the day`s activities are relayed in a clear and timely manner
* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
* To assist with all Hotel departments when they are busy.
* Anticipate guest needs in order to enhance quality service and in turn enhance guest satisfaction, and deliver the best service while creating a relaxed and inviting atmosphere.
* To make sound decisions in a fast-paced and busy environment, sometimes in the absence of the Hotel Manager.
Castlemartyr Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We have full-time position available on rostered basis, which includes weekends and evening shifts.
Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
Work With The Best
We pride ourselves on being a diverse team of professional, passionate, and caring individuals, with our guests at the heart of everything we do.
Nestled amid East Cork's woodlands, Castlemartyr Resort is a luxury 5-Star Resort which is richly steeped in Irish history and tradition. We recognise that our team are the foundation to our success.
Clear opportunities for progression are a priority for us.
If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch. Click here to send in your CV and we'll keep you in mind for when any appropriate opportunities arise.