Job Title: Cloud Solutions Manager
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Job Description:
We are seeking a skilled Cloud Solutions Manager to join our team. As a key member of our cloud services organization, you will be responsible for delivering exceptional customer experiences through the seamless adoption of our S/4HANA Private Cloud solution.
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About the Role:
* You will drive sales-to-delivery handover and customer onboarding, ensuring all technical and project aspects are covered.
* You will support customers with technical queries and requirements throughout their lifecycle within our SAP Enterprise Cloud Services scope.
* You will proactively monitor and handle tickets, resolving issues in a timely and transparent manner.
* You will contribute to customer satisfaction surveys and commercial change requests.
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Key Responsibilities:
* Technical Support: Provide hands-on technical support to customers, covering infrastructure operations, process management, and escalation handling.
* Sales-to-Delivery Handover: Ensure seamless handovers between sales and delivery teams, ensuring customers receive excellent service.
* Customer Onboarding: Lead customer onboarding processes, ensuring customers are successfully set up and integrated with our S/4HANA Private Cloud solution.
* Ticket Management: Proactively monitor and handle tickets, resolving issues efficiently and effectively.
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Requirements:
* Bachelor's degree in Computer Science, Engineering, or related field.
* 5+ years of experience as a SAP technical consultant in a customer-facing/supporting role (IT services in cloud environments, consulting, IT Basis support).
* Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
* Hands-on experience with SAP Basis activities, technical support in cloud environments, especially with hyperscalers.
* Strong understanding of infrastructure operations, process management, and escalation handling.
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Benefits:
We offer a highly collaborative team environment with opportunities for growth and development. Our company culture is focused on collaboration, innovation, and customer satisfaction.
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About Us:
We are a leading provider of cloud-based solutions, dedicated to helping our customers achieve their business goals. Our mission is to deliver exceptional customer experiences through innovative and standardized digital approaches.