Job Title
Role Description:
As a seasoned Business Intelligence Manager, you will be responsible for delivering comprehensive analytics and reporting to drive market work winning, client, and business growth performance. Your mission will be to harness data insights to inform strategic decision-making, amplifying the effectiveness of market and business growth initiatives.
You will utilize data to provide actionable recommendations to senior leaders, fostering a culture of data-driven decision-making within the organization. This includes developing and maintaining comprehensive and insightful client and pipeline related performance reports and analytics, guiding leadership on overall business, client, and sales performance.
Main Responsibilities:
1. Performance Reporting and Analysis
2. Analyzing proposal win/loss data to identify trends and areas for improvement, including monitoring and assessing the cost of bidding and return on investment for related investments and programs.
3. Collaborating with business leaders to develop and provide data insights to uncover opportunities to enhance pipeline, client, and sales performance.
4. Working closely with the Finance Team to ensure reporting and analysis is complementary, congruent, and aligned to global reporting protocols.
5. Collaborating with Global Business Intelligence Leader and others in similar roles to ensure alignment, adoption of common platforms and ways of working, share and leverage standard processes.
6. Client Systems Analytics and Performance
7. Supporting MCBD counterparts to support analysis, including the use of tagging and fields that support segmentation, prioritization, and selection and monitoring processes.
8. Providing insights and trends from client satisfaction and project feedback surveys and interviews, identifying areas of competitive strength and vulnerability.
9. Providing analytical expertise on Arup's client base to inform business plans and initiatives as required.
10. Client Systems Management and Data Quality
11. In collaboration with Global Business Intelligence Lead, managing the region wide deployment of training programs that improves the understanding, value, and use of CRM data across the business in decision making, client management and work winning activities including lead and pipeline management.
12. Leading the CRM SuperUser network to underpin strong business adoption and use of CRM and high level of data quality, including management of CRM help desk and triage.
13. Implementing mechanisms to enhance and maintain data integrity within client systems (lead and opportunity data focus).
14. Representing the region's business requirements in global decisions on client system changes, training, and deployment activities including UAT testing for CRM system releases.
15. Acting as CRM system business owner in the Region, defining regional business requirements for systems enhancements and changes as required in collaboration with Global Business Intelligence Lead.
16. Requirements:
17. Bachelor's degree or equivalent experience in a relevant field, such as Marketing, Data or Information Science with a master's degree or further specialisation in business analytics or data science being advantageous.
18. Microsoft Dynamics 365 CRM Fundamentals or Certification suggested
19. Proven experience in marketing and sales analytics, performance reporting, or similar role.
20. Strong analytical skills with ability to interpret complex data and provide actionable insights.
21. Excellent communication and presentation skills, with ability to convey complex information clearly and concisely.
22. Proficiency in creating charts, graphs, and dashboards to visualise data and communicate insights and in using analytics tools and software (e.g., Excel, PowerBi, Microsoft Dynamics 365).
23. Experience with client systems management, data integrity practices, as well as data protection laws.
24. Strong attention to detail and a strategic mentality.
25. Understanding of business development, work winning and procurement practices in Professional Services, particularly AEC sector.