Customer Success Manager
We're looking for a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for guiding customers through their security and compliance journeys with our specialized solutions.
Job Description
* Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and identify upsell opportunities.
* Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
* Act as the voice of the customer within the organization.
Required Skills and Qualifications
* 3-5 years of experience in Customer Success at a SaaS company.
* Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships.
* Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc.
Benefits
* Industry-competitive compensation.
* 100% covered medical, dental, and vision benefits with dependents coverage.
* 16 weeks fully-paid parental Leave for all new parents.
Others
* Flexible work hours and location.
* Open PTO policy.
* 11 paid holidays in the US.