Who We Are Calusade Hotels The Fairways Hotel Dundalk, part of the Calusade Hotels group are looking for an Accommodation Assistant! Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan. Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties. At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong. 1. POSITION SUMMARY The Accommodation Assistantis responsible formaintainingthecleanliness, presentation and hygiene standards of guest bedrooms and public areas in line with Calusade Hotels standards. Working under the guidance of the Accommodation Manager, this role ensures an exceptional guest experience through attention to detail, efficient room turnaround and full compliance with health,safetyand hygiene procedures. The Accommodation Assistant contributes to operational excellence while embedding Calusade Hotels values across daily duties. 2. KEY RESPONSIBILITIES Service Delivery & Guest Experience Clean guest bedrooms and assigned public areas in line with hotel standards and daily worksheets. Deliver consistently high presentation standards to support an excellent guest experience. Attend toguest needs and requests courteously and efficiently. Assistguests and other departments by removing food trays and trolleys from bedrooms. Ensure guest belongings in stayover rooms are respected and not moved unless discarded. Report unusual circumstances or guest concerns to the Floor Supervisor. Support the company Guest Service policy byanticipatingand responding to guest needs. Operational Standards Collect dailyworksheetand keys at the start of shift and return atendof shift. Maintainsupply trolley and equipment in a neat and orderly condition. Stock trolley correctly with required linen,amenitiesand cleaning supplies. Remove soiled bed and bath linen and replace with clean linen. Dispose of waste appropriately from guest rooms and service areas. Clean bathrooms, dustsurfacesand vacuum roomstorequired standards. Replenish guest amenities, promotionalmaterialsand stationery. Complete full cleans as directed by the Floor Supervisor. Follow correct procedures whenencountering'Do NotDisturb' rooms. Keep bedroom doors open while servicing and secure rooms when leaving. Maintenance & Reporting Report maintenance issues promptly via theappropriate system. Identifyand return damaged or soiled linen to the Laundry Department. Notify the Floor Supervisor when bedding items require replacement. Compliance & Risk Management Comply fully with Health & Safety, Fire, Hygiene and Security policies. Follow all HACCP and environmental procedures. Ensure work is carried out in a manner that protects the safety and welfare of guests and colleagues. Complete required documentation via Flow andAlkimiiwhere applicable. Adhere to all company policies outlined in the Employee Handbook. Team Collaboration Work effectively both independently and as part of the wider hotel team. Maintainprofessional and respectful working relationships across departments. Support colleagues in delivering a One Team, One Purpose culture. 3. CANDIDATE PROFILE Previousexperience in a housekeeping or hospitality environment preferred. Strong attention to detail and high cleanliness standards. Ability to work efficiently in a fast-paced environment. Strong work ethic withabilityto work independently and within a team. Flexibleavailability including weekends and holidays. 4. CORE COMPETENCIES Guest Experience Excellence Attention to Detail Operational Discipline Communication & Teamwork Compliance & Safety Awareness Reliability & Work Ethic 5. CALUSADE VALUES The Accommodation Assistant mustdemonstrateand embed the Calusade values: Care Strive for Excellence Be Consistent Grow with Ambition One Team, One Purpose ADDITIONAL DUTIES Carry out anyadditionalduties as required by the Accommodation Manager, General Manager or Management Team, consistent with the needs of the business. Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong. We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us. When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day. What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong. Skills: Hospitality Hotel Accommodation Assistant Benefits: Paid Holidays Pension Scheme Hotel Discounts Wellbeing Initiatives Staff Lunch Learning & Development
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