Overview
The role of the Customer Success Manager is to provide a primary point of contact for corporate clients, to drive product adoption and ensure ongoing customer satisfaction and retention.
Qualifications
* 3+ years’ experience in customer success, relationship management or account management, preferably in a B2B Enterprise SaaS environment
* A passion for enhancing the customer experience
* Exceptional communication skills, highly organized, collaborative and detail oriented
* Experience building and maintaining relationships, while working to migrate churn and drive engagement and renewals
* Strong ability to influence through persuasion, negotiation, and consensus building
* Great capacity for customer interaction, conflict resolution and a desire to help our customers reach their goals
* Ability to make decisions and take ownership
* Excellent analytical and problem-solving skills
* Self-motivated, able to work with minimal supervision and be accountable
Responsibilities
Responsible for onboarding new customers to ensure they get the most from our clients' leading SaaS platform.
Help define and optimize the customer journey and have a technical aptitude/hunger for understanding our product.
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