Maintenance Technician Compass Rock International Ireland Role Summary The successful candidate will support the Maintenance Manager and assist with the ongoing maintenance of the companys portfolio in Blackrock, Dublin with a key focus on delivering excellent customer service to residents throughout all aspects of the tenancy lifecycle.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.They will be responsible for all aspects of building maintenance, including managing service requests, ensuring works are completed within the agreed SLAs, overseeing external contractors, and assisting the Facilities Manager and Property with any tenancy-related matters such as health and safety and customer retention.If not already completed, the candidate will be required to undergo Fire Safety, H&S, and First Aid courses (all paid by the company).Compass Rock Overview Compass Rock provides asset and property management services to the rental housing sector.
Originallyfoundedinthe U.
S.,thecompanyhasexpandedtothe UKand Ireland and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across Europe.Backed by private equity, Compass Rock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace.With an entrepreneurial and innovative culture embeddedinits DNA,thecompanyvaluesthedynamic,forward-thinkingindividualsit employs.As Compass Rock continues to expand, there will be abundant opportunities for career advancement and professional development.Glass Bottle Overview: Glass Bottle, Lime House is the second asset in the portfolio of upcoming BTR assets and will be part of the largest scheme in the city.The total Glass Bottle development is a 37.2-acre site in a fantastic location abutting the bay and minutes from the city centre and Dublins silicone docks.There will be a strong emphasis on community, the outdoors and the unique waterfront location.Domu Overview Domuis a new breed of design-led rental homes, inspired by exciting interiors and spaces around the world where people and communities live together in harmony.Domu intends to bring this insight and learning to bear, setting the bar for apartment living here in Ireland.We want to become Irelands leading, vertically integrated, investor, developer and operator of high-quality neighbourhoods.Were creating the premier lifestyle experience brand by developing and operating next-generation spaces to live, work, and play.Our target is 5,000 homes, fully operational and occupied by 2030.Key Responsibilities: Service Requests: Receive and manage maintenance requests, prioritising the most urgent but ensuring all issues are resolved in a timely fashion.Defects Period: Workingcloselywiththebuildertoensureanyitemscoveredunder defects are passed tothemtoresolve withyouroversightof work undertaken.Quality of Work: Assurequalityandquantityofmarket-readyapartments.Community: Help maintain community appearance by carrying out regular community inspections and tours.Health&Safety:o Installingand checkingsmokeandcarbonmonoxidealarms.Workingwiththe Maintenance Managertoconductemergencyauditsofequipment, recording and testing of Health & Safety equipment such as the AOVs.Legionella testing, carrying out weekly flushing and recording of the vacant units.Assisting in the undertaking of risk assessments.Other Roles: Fitting shelves, hanging pictures and installing window locks.Facilitating move in and move outs of residents.Ensuring the external grounds around the property are kept to the highest standard.Assist with parcel management.Any other standard maintenance requests Waste Disposal: Workingwiththeteamtoensurebinsarecollectedontime.Movingbinsinternally/externallywhentheyarefull.Teamwork: Working as a team to ensure the building consistently performs at, or ahead of, organisations expectations.Personal Qualities/Skills: Customer Service: Ability to build strong relationships with customers/residents/tenants while handling their requests in a proactive and positive manner.Organisational Skills: Strong organisational skills with the ability to multitask and prioritise, while maintaining a high level of accuracy and attention to detail.Ability to use initiative and make decisions on behalf of the company, even when faced with incomplete information.KPI Driven: Focus on bottom-line results, setting goals, and measuring performance against key performance indicators (KPIs).Communication Skills: Strong communication skills verbal, written, and presentation skills are all important Attention to Detail: Demonstratedfocusonqualityandcompliance Proactiveand Initiative-Driven: Abletoforeseepotentialissuesandaddressthem before they escalate Positive, 'can-do' Attitude: Criticalin workingwithin teams and deliveringtop service toresidents Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software Relevant Experience: 2-3yearsexperienceinamaintenance/FMrole.Strong preference for those with plumbing experience.Software: Good familiarity with Microsoft products but also experience in using particular management software systems in a day job environment (not necessarily specific to property).Qualification: Ambition/willingness toundertakeand completeanindustry-recognisedqualification (costs to be covered by company).Driving Licence: A clean, EU driving licence must be held.Renumeration / Bonuses / Benefits Salary: Competitive Bonuses: The company will seek to pay bonuses to the candidate for meeting targets, with potential for further bonuses for outperformance.The assessment will be based on rents achieved, resident retention, unit turnaround and resident satisfaction surveys.Thiscouldrangebetween10%to20%ofbasesalary.Benefits: Company pension scheme, Private Health Insurance, Bike to Work Scheme, Company Sick Pay,25daysofannualleave Uniform: Aformofuniformwillbeprovided.Working Hours: Fivedayworkingweekbasedon-site,whichwillincludealternative Saturdayshifts, with occasional Sunday shifts if required.40 hour working week.Mondayor Tuesdaydayoffinlieuifa Saturdayisneeded.On Call: Aneveningandweekendoutofhoursservicewillbeinplace.
However,itis expected that the candidate will answer their phone out of hours in case of an emergency (which cant be dealt with by the out of hours service).IT/Equipment: Mobilephoneprovided.
ITequipmenttoincorporateloneworking technology and tracking and protocols.Job Type: Full-time, Permanent Location: Thispositionisrequiredtoworkonsite.Equal Opportunities Statement: Wearean Equal Opportunities Employer,committedtocreatinganinclusive,diverse, and equitable workplace.
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