Customer Service Role Overview
The ideal candidate will play a key part in ensuring high standards of sales administration, customer service, and general office support.
* Perform daily tasks such as checking emails, answering calls, filing documents, and assisting the admin team.
* Process website and phone orders, providing courteous support to customers.
* Deliver excellent customer care, resolving queries and handling invoice issues promptly.
* Participate in telesales: following up on leads, sharing product/service information, and referring opportunities across the business.
Key Responsibilities:
* Provide exceptional customer experience through prompt issue resolution and polite communication.
* Maintain accurate records and files for seamless order processing.
* Develop strong relationships with customers and internal stakeholders through proactive and professional interactions.
* Foster a collaborative environment by working closely with the admin team to achieve common goals.
Requirements:
* Proven track record of delivering exceptional customer service in a fast-paced environment.
* Excellent communication and interpersonal skills, with the ability to adapt to diverse situations.
* Strong organizational and time management skills, with the capacity to prioritize multiple tasks simultaneously.
* Proficiency in basic computer software and hardware, with the ability to learn new systems quickly.
Benefits:
This role offers a dynamic and supportive work environment, with opportunities for growth and development. As a valued member of our team, you can expect:
* Competitive salary and benefits package.
* Ongoing training and development opportunities.
* A positive and inclusive workplace culture.