Sales Order Coordinator Job Description
Your role as a Sales Order Coordinator will involve the management and processing of all sales orders received, from multiple channels. You will be responsible for accurately entering these orders into our order system in a timely fashion.
As the first point of contact for customers, you will maintain and update sales and customer records, while also managing customer order schedules. Providing exceptional customer care and service is crucial to this position.
You will work closely with sales representatives to resolve customer queries, process invoices, and manage credit requests. Ensuring data accuracy in orders and invoices is also a key responsibility.
The Sales Order Coordinator will oversee the reception function, ensuring that external visitors have access to the building while adhering to entry procedures. Daily operations including incoming/outgoing post, delivery management, and arrangement of catering and meeting rooms will also fall under your purview.
Collaboration with other functional departments such as finance, production, and logistics is essential. Supporting various ad hoc projects, internal/external audits, and continuous improvement initiatives will also be required.
We are seeking an organized, enthusiastic individual with excellent attention to detail and strong numerical and analytical skills. Proficiency in IT systems, including MS Office, is also necessary. A minimum of 3 years of experience in a sales order administration position is preferred.