Job Summary:
The Old Quarter Pub & Townhouse is looking for Bar & Waiting Staff who is responsible for providing excellent customer service by serving food and beverages to guests in a friendly, efficient, and professional manner. This role involves working in both the bar and the dining areas, ensuring that guests have a memorable experience by delivering high-quality service and maintaining a welcoming atmosphere.
Key Responsibilities:
Customer Service:
* Greet guests warmly as they arrive and assist them with seating, menu choices, and any special requests.
* Take food and drink orders accurately, providing recommendations and answering any questions about the menu or beverages.
* Serve food and drinks promptly, ensuring that all orders are delivered to the correct tables and presented attractively.
* Check back with guests to ensure they are satisfied with their meals and beverages, addressing any issues or concerns promptly.
Bar Service:
* Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, wines, beers, and spirits, following the pub's recipes and standards.
* Maintain cleanliness and organization behind the bar, ensuring all equipment, glassware, and supplies are in good condition.
* Monitor stock levels and assist in restocking the bar with beverages, garnishes, and other supplies as needed.
* Handle cash and card transactions at the bar, ensuring accuracy and following the pub's cash handling procedures.
Food Service:
* Set up tables in the dining area, ensuring they are clean, properly set, and ready for service.
* Deliver food from the kitchen to the dining tables, ensuring it is served at the correct temperature and with the appropriate garnishes.
* Clear tables promptly after guests have finished their meals, preparing the area for the next guests.
* Assist in cleaning and resetting the dining area during and after service, maintaining high standards of cleanliness and presentation.
Maintaining Standards:
* Adhere to all health, safety, and hygiene regulations, including food safety standards and licensing laws.
* Ensure that all work areas, including the bar, dining area, and kitchen, are kept clean and tidy throughout the shift.
* Follow the gastro pub's policies and procedures, including those related to service, dress code, and customer interaction.
* Handle guest complaints or concerns professionally, escalating issues to the Duty Manager if necessary.
Team Collaboration:
* Work closely with kitchen staff, bartenders, and other waiting staff to ensure a seamless service experience for guests.
* Communicate effectively with team members and management to ensure smooth operation, especially during peak times.
* Assist with any other tasks as directed by the Duty Manager or General Manager, including helping in other areas of the pub if needed.
* Assist with special events set up as required.
Product Knowledge:
* Maintain a strong knowledge of the menu, including daily specials, ingredients, and allergens, to assist guests in making informed choices.
* Stay informed about the pub's beverage offerings, including beers, wines, spirits, and cocktails, to provide recommendations and answers to guest inquiries.
Ability to commute/relocate
Work location: In person
Job Types: Full-time, Part-time
Pay: €13.50-€14.00 per hour
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee discount
* Flexitime
* Food allowance
* On-site parking
Work Location: In person