Job Description
**Front Office Manager Opportunity**
We are seeking a seasoned Front Office Manager to lead our front office team and deliver exceptional guest experiences. This is a senior-level opportunity with real impact and room to grow.
**Key Responsibilities**
1. Oversee all front office operations, focusing on guest satisfaction, service standards, and efficiency.
2. Lead, train, and inspire your team to deliver a seamless guest journey from check-in to check-out.
3. Handle guest feedback, drive upselling, and rate adherence, and improve overall service delivery.
4. Support business performance through smart rostering, reporting, and KPI monitoring.
5. Drive staff development through appraisals, training, and succession planning.
Requirements**
* 3+ years in front office management or senior supervisory role, ideally in a 3/4-star hotel.
* Strong leadership, communication, and guest service skills.
* A hands-on, can-do attitude with a focus on quality and team motivation.
* Familiarity with Hotsoft and Alkimii an advantage.
Benefits**
* Educational support & online training platforms with structured career growth.
* Employee recognition, social events & treat days.
* Discounted meals, barista coffee, and staff rates.
* Mental health & wellbeing support.
* Bike to Work scheme, Xmas savings club & free parking.