IT Support Specialist - 36 month contractDaily rate: €180-200Location: Dublin West5 days onsite per weekStart date: ASAPNo sponsorship availableService Desk Analystto join our team and provide top-tier support for a user base of people. This role is heavily weighted towards application support and identity and access management, making it a great fit for someone with minimal hardware experience but strong technical problem-solving skills.ResponsibilitiesIncident Management and Resolution: Act as the first and second line of support, leveraging your ITIL knowledge to log, prioritize, and resolve application-related issues efficiently.Identity and Access Management (IAM): Manage user accounts, permissions, and security controls using specialized IAM systems, including deep experience with SSAM (Specific System/Software Asset Management, or similar IAM/SSO system).Application Support: Troubleshoot and resolve complex application issues, focusing on software functionality rather than hardware repair.Desktop Engineering Support (L1): Provide foundational support akin to a Level 1 Desktop Engineer, managing the end-user support environment.Laptop Imaging: Assist with the managed imaging and deployment of user laptops, ensuring standardized and efficient setups.Asset Management: Participate in software and user asset management processes, including managing user profiles and access permissions.Customer-Facing Excellence: Provide empathetic, clear, and professional support to all users, ensuring a positive and effective service experience.Experience requiredProven customer-facing service experience.Familiarity with ITIL principles, particularly Incident Management.Solid experience with Identity and Access Management systems and processes.Essential experience with SSCMPrior experience in managing or assisting with laptop imaging.Comfortable taking on technical tasks with a focus on application support and system configuration.Strong aptitude for troubleshooting and resolving application-related issues.Apply for more infoNo sponsorship available