We are currently seeking a passionate and experienced Reception Manager to join our Reception Team at CLIFF Hotels, Venues & Residences.
Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we are proud to be a destination where memorable moments are made.
Responsibilities
* Manage all front office operations
* Ensure high standards of customer service
* Lead, train, and supervise the front office team; roster duty shifts; ensure continuous development
* Maintain and monitor front office financials
* Liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time
* Handle guest feedback and complaints, ensuring prompt resolution and follow-up
Qualifications
Ideally 3+ years' experience in a similar role but training will be provided
Excellent written & spoken English
If this sounds like the role for you, we would love to hear from you!
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