Principal Operations Specialist (IT Business Process Automation)
We're looking for a Principal Operations Specialist (IT Business Process Automation) to lead workflow automation across ServiceNow and ProcessX, partnering with IAM and QAR stakeholders to streamline processes, strengthen compliance, and improve reliability.
You'll own the end-to-end lifecycle—from design and integration to operations, incident response, and audit readiness—so teams can move faster with confidence.
Overview
A typical day might include the following:
Responsibilities
Design, build, and maintain automated workflows in ServiceNow and ProcessX to improve operational efficiency and service delivery.
Identify, scope, and prioritize automation opportunities across IAM and QAR aligned to business goals and regulatory standards.
Optimize platform configurations and integrations for performance, scalability, and compliance, following ITIL and GxP best practices.
Monitor and continuously improve service availability, reliability, and throughput against defined SLAs/OLAs; publish clear metrics and dashboards.
Define and enforce operational guardrails, SOPs, CSV/validation artifacts, and documentation to ensure GxP, security, and audit readiness.
Lead major incident response for automation services; coordinate triage, stakeholder communications, root cause analysis, and post-incident reviews.
Create and execute Service Improvement Plans; use data and analytics to measure impact and recommend enhancements.
Act as a trusted advisor—translate requirements into practical roadmaps and automation solutions; align platform capabilities with stakeholder needs.
Partner with Security, QA, and Compliance to meet requirements such as data integrity, access controls, and change governance.
Own the automation platform roadmap; evaluate new features, apps, and integrations that extend value across the enterprise.
Qualifications
Deep hands-on experience with ServiceNow workflow configuration, Flow Designer, IntegrationHub, CMDB, and custom development or integrations.
Proven success implementing automation that improves efficiency and compliance in GxP contexts; familiarity with 21CFR Part11 and Annex11.
Strong familiarity with IAM and QAR processes in regulated environments and experience operating validated systems using GAMP5 concepts.
Expertise with core ITIL disciplines: Incident, Problem, Change, Request, Monitoring/Reporting; strong operational rigor.
Experience creating validation packages and audit-ready documentation; understanding of data integrity controls and operational guardrails.
Service-management operations at scale, including escalation procedures and on-call/major-incident leadership.
Technical breadth across operating systems (Windows, Linux), virtualization (VMware), and monitoring/security tools (e.g., Splunk, Claroty, next-gen OT tools).
ServiceNow certifications (e.g., CSA, CAD, CIS in relevant modules) or equivalent demonstrable expertise.
BS/BA in Information Technology or related field and a minimum of 5years of experience delivering IT/OT services to business or consumers; 8years for principal level.
Equivalent combinations of education and experience are considered.
Strong GxP experience and proven experience in highly regulated environments are required.
Experience delivering projects and initiatives in the IT or OT space, and deep experience with ITIL disciplines.
Benefits
Comprehensive benefits available at locations that may include:
Health, dental, vision, life, and disability insurance.
Fitness centers and wellness programs.
401(k) with company match.
Family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (military, parental).
EEO Statement
Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
#J-*****-Ljbffr