Test Manager (Telecom) – 3 month contract, Immediate start, 4 days in the office, Dublin South, €600‑650 per day.
Software Test Manager – OSS/BSS Transformation Programme
Lead and own the end‑to‑end test strategy for the OSS/BSS transformation, ensuring quality, risk management, and readiness across all systems and workstreams.
Key Responsibilities
Define and own the end‑to‑end test strategy across all systems and workstreams.
Establish testing standards, governance, and quality gates.
Align testing approach with programme delivery (likely hybrid Agile/Waterfall).
Provide clear reporting on quality, risks, and readiness to senior stakeholders.
End‑to‑End Testing Delivery
Lead all phases of testing including System Integration Testing (SIT), End‑to‑End (E2E), User Acceptance Testing (UAT), and regression.
Ensure full coverage of critical business processes:
Lead‑to‑order and order‑to‑cash
Provisioning (fixed broadband and mobile services)
Fault management (trouble‑to‑resolve)
Billing, invoicing, and payments
Validate multi‑channel journeys across web, customer portal, and internal support tools.
Integration Testing
Oversee testing of integrations between:
Dynamics CE and Business Central
Middleware platforms and external APIs
Wholesale network operators and service providers
Ensure accurate and reliable data flow across all systems.
Validate complex real‑world scenarios such as migrations, upgrades, and service changes.
Act as the central coordination point for all testing activities.
Work closely with internal teams (engineering, product, operations, finance).
Manage third‑party vendors and delivery partners.
Ensure alignment on environments, test data, timelines, and defect resolution.
Implement and manage a robust defect management process.
Prioritise issues based on business impact.
Provide clear visibility of risks and mitigation plans.
Define and manage SIT, UAT, and pre‑production environments.
Ensure environments are stable and representative of production.
Oversee test data strategy, including realistic customer, product, and billing scenarios.
Define and implement a pragmatic test automation strategy.
Introduce tools for API, UI, and regression testing.
Support the transition to CI/CD and continuous testing practices post go‑live.
Go‑Live & Post‑Go‑Live Support
Define entry/exit criteria and go‑live readiness metrics.
Provide formal test sign‑off and risk assessment.
Support cutover planning and execution.
Establish ongoing regression testing and quality assurance for future releases.
Systems & Environment
Core Platforms
Microsoft Dynamics 365 Business Central (billing and finance)
Customer website and self‑service portal
Functional Domains
Sales and CRM
Order management
Service provisioning (fixed and mobile)
Customer support and case management
Billing, payments, and finance
Integrations & External Systems
Wholesale fibre and mobile network operators
Voice and telephony systems
Coverage checking services
Candidate Profile
Essential Experience
Proven experience as a Test Manager or Test Lead on complex, multi‑system programmes.
Strong background in OSS/BSS or telecoms/broadband environments.
Experience delivering end‑to‑end testing across integrated platforms.
Hands‑on experience with Microsoft Dynamics 365 (CE) and/or Business Central.
Strong experience in integration and API testing.
Experience in wholesale telecoms environments.
Exposure to provisioning systems and network operator integrations.
Experience in large‑scale system transformations or migrations.
Knowledge of number portability and telecom regulatory processes.
Technical Skills
API testing tools (e.g., Postman, SoapUI)
Test automation tools (e.g., RSTAT, EasyRepro)
Data validation and reconciliation in billing systems
Test management tools (e.g., Azure DevOps, Jira, TestRail)
Soft Skills
Strong leadership and coordination capability
Excellent stakeholder management across technical and business teams
Structured, detail‑oriented, and risk‑aware approach
Clear and confident communicator
Key Success Factors
Successful, low‑risk go‑live of the new OSS/BSS platform.
Accurate provisioning and billing from day one.
Minimal customer impact during migration.
Clear visibility of quality, risks, and readiness throughout the programme.
Establishment of scalable and repeatable testing processes for future releases.
Reporting & Structure
Reports to: Programme Manager / Head of Systems.
Works closely with: Engineering, Product, Operations, Customer Support, Finance, and external partners and vendors.
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